Strategic Account Executive

Strada, Inc.

Job Overview

Location

USA Virtual

Job Type

Full-time

Full Job Description

📋 Description

• The Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value, playing a critical role in aligning customer insights with business growth objectives at Strada, a global leader in people, payroll, and technology solutions operating in 180+ countries.
• Day to day, the role involves developing and leading CRM evolution across marketing, sales, and service; building and maintaining long-term customer relationships; serving as the main point of contact for client inquiries; analyzing customer data to identify trends; implementing CRM strategies to enhance engagement and retention; collaborating with cross-functional teams; monitoring and reporting on customer satisfaction metrics and KPIs; managing CRM systems for data accuracy; and leading initiatives to personalize interactions and improve service delivery.
• Strada is a people-first, technology-driven company simplifying international workforce management through cloud-based solutions, committed to unlocking potential for colleagues and delivering meaningful impact across industries and regions with a strong emphasis on diversity, inclusion, and employee growth.
• In this role, the individual can develop deep expertise in CRM strategy and customer lifecycle management, lead high-impact cross-functional initiatives, strengthen strategic relationship-building and analytical skills, and contribute directly to customer retention and business growth while advancing their career in a supportive, innovative global organization.

🎯 Requirements

• Bachelor’s degree in business, Technology, or related field
• 10+ years of experience in Client Management / Account Management
• Proven experience in Customer Success, Account Management, or SaaS implementation
• Strong understanding of SaaS business models and customer lifecycle
• Excellent communication and relationship-building skills
• Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
• Analytical mindset with the ability to interpret customer data and trends
• Ability to manage multiple accounts and prioritize effectively

🏖️ Benefits

• Competitive total rewards package
• Continuing education and training opportunities
• Health coverage and wellbeing programs
• Paid leave (vacation, sick, parental)
• Retirement plans
• Learning and development opportunities
• Commitment to diversity, equity, and inclusion
• Equal employment opportunity employer

Skills & Technologies

Remote

Degree Required

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Strada, Inc.

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About Strada, Inc.

Strada is a global provider of payroll and HR outsourcing services, delivering end-to-end payroll processing, tax compliance, and HR administration for multinational enterprises. Leveraging a cloud-based platform and a network of local experts, Strada ensures accurate, timely payroll across more than 150 countries while reducing operational risk and ensuring regulatory compliance. The company serves clients in sectors such as finance, technology, manufacturing, and retail, combining scalable SaaS solutions with dedicated support teams to improve employee experience and streamline back‑office operations.

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