Strategic Account Manager | Distribution

📋 Description

• • As a Strategic Account Manager specializing in the Distribution sector at Epicor Software Corporation, you will be instrumental in cultivating and expanding relationships with our existing and prospective strategic customer base. This role is pivotal in driving revenue growth through a consultative sales approach, focusing on longer sales cycle accounts where deep understanding and sustained engagement are key to success.
• • Your primary responsibility will be to gain access to key decision-makers within strategic accounts, meticulously develop robust relationships, and build a consistent pipeline of opportunities. This involves understanding the unique challenges and objectives of each client within the distribution industry and aligning Epicor's comprehensive suite of ERP solutions to meet those needs.
• • You will act as the central point of contact, coordinating and orchestrating the involvement of various internal cross-functional teams, including pre-sales engineers, product specialists, customer success managers, and support staff. This collaborative effort is essential to ensure that account performance objectives are met and that customer needs are addressed with precision and efficiency.
• • A core aspect of this role is achieving and exceeding assigned targets for revenue generation and strategic objectives within your designated accounts. This requires a proactive and results-oriented mindset, coupled with a deep understanding of sales methodologies and account management best practices.
• • You will be expected to proactively lead a comprehensive strategic account planning process. This involves conducting thorough assessments, clarifying customer needs on an ongoing basis, and developing detailed account plans that outline performance objectives, financial targets, and critical milestones. This strategic foresight ensures a clear roadmap for mutual success.
• • A significant part of your role will involve leading solution development efforts. You will work closely with clients to identify their pain points and business challenges, then architect and present tailored Epicor solutions that effectively address these needs, demonstrating clear value and ROI.
• • This position requires a degree of travel to customer locations to support sales efforts, build rapport, and conduct in-person meetings and presentations. This face-to-face interaction is crucial for strengthening relationships and closing complex deals.
• • You will leverage your expertise in ERP and the distribution industry to provide strategic guidance and insights to clients, positioning Epicor as a trusted advisor and long-term partner.
• • The role demands a self-starter attitude, with the ability to independently manage time effectively, prioritize tasks, and maintain a high level of organization in a dynamic, remote work environment.
• • You will be responsible for identifying opportunities for upselling and cross-selling Epicor's product and service portfolio within your existing accounts, thereby maximizing customer lifetime value and deepening our partnership.
• • Maintaining accurate and up-to-date records of all account activities, opportunities, and customer interactions within the CRM system (Salesforce) is critical for effective pipeline management and forecasting.
• • You will continuously stay abreast of industry trends, competitive landscapes, and advancements in ERP and distribution technology to provide informed recommendations to clients and maintain a competitive edge.
• • This role offers the opportunity to make a significant impact on Epicor's growth trajectory by nurturing and expanding our most valuable customer relationships, contributing directly to the company's success in the distribution sector.
• • You will be a key player in ensuring customer satisfaction and retention by proactively addressing concerns, facilitating issue resolution, and ensuring clients are maximizing the value derived from their Epicor investments.
• • The Strategic Account Manager will embody Epicor's values of being Proactive, Proud, and Partners, fostering a collaborative and customer-centric approach in all interactions.