Strategic Customer Relationship AI Automation Manager

Bloomreach Inc.

Job Overview

Location

Czechia

Job Type

Full-time

Full Job Description

📋 Description

• As a Strategic Customer Relationship AI Automation Manager at Bloomreach Inc., you will orchestrate AI-powered customer engagement across the entire customer lifecycle, working hand-in-hand with Marketing Ops, Customer Success, RevOps, and other teams to ensure AI capabilities intelligently serve every customer interaction—from onboarding and enablement to renewals, upsell, and support escalations. You will play a key role in designing customer programs that adapt based on customer type and engagement patterns, turning data into actionable GTM insights that shape how Bloomreach engages customers at scale.
• You will own the development of usage analytics and reporting tools that give customers visibility into their own adoption while simultaneously surfacing strategic intelligence for Bloomreach’s go-to-market decisions. The ideal candidate combines deep understanding of customer success operations with technical aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships. The focus is on delivering the right program for every customer communication based on customer segment and needs, using AI to personalize outreach and share relevant updates (for example, automated usage reports or product tips tailored to each customer).
• You will redefine customer engagement with AI programs by partnering with the AI Ops team to design and evolve autonomous customer programs—from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations—that deliver the right message at the right time to every customer type.
• You will accelerate the customer lifecycle by owning the tracking and optimization of critical customer metrics—onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time—with a relentless focus on retention, expansion, and customer satisfaction.
• You will build customer insights tools that drive GTM strategy by developing and refining usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach’s Product, Sales, and Marketing teams—directly informing go-to-market positioning, segment strategies, and product roadmap priorities.
• You will participate in building the customer tech stack of the future by working with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types.
• You will innovate and experiment by continuously testing and refining AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage.
• You will unify teams around AI-powered customer relationships by collaborating across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology—ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement.
• You will enable success teams through AI adoption by working side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.
• Bloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers by building and deploying AI agents to personalize the entire customer journey. The company is taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. It is making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise—available on demand, at every touchpoint in their journey. Bloomreach is designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. All of this is built on the intelligence of a single AI engine—Loomi AI—so that personalization isn’t only autonomous…it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. The company powers personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
• The team at Bloomreach operates with a great deal of freedom and trust—there is no clocking in and out, no corporate rules, and no long approval processes. Freedom goes hand in hand with responsibility, and the company is interested in results from day one. Bloomreach has defined its 5 values and the 10 underlying key behaviors that it strongly believes in, and it can only succeed if everyone lives these behaviors day to day. These behaviors are embedded in processes like recruitment, onboarding, feedback, personal development, performance review, and internal communication. The company believes in flexible working hours to accommodate your working style and works virtual-first with several Bloomreach Hubs available across three continents. It organizes company events to experience the global spirit of the company and get excited about what’s ahead. Bloomreach encourages and supports employees to engage in volunteering activities—every Bloomreacher can take 5 paid days off to volunteer*.
• In this role, you can learn and achieve mastery in designing and scaling AI-driven customer engagement programs that directly impact retention, expansion, and satisfaction. You will gain deep expertise in blending customer success operations with cutting-edge AI tools, automation platforms, and analytics to create measurable business outcomes. Over time, you will become a trusted advisor in shaping go-to-market strategy through data-driven insights derived from customer usage patterns, positioning yourself at the intersection of AI, customer experience, and revenue growth.

🎯 Requirements

• Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments.
• Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation.
• Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• Change management skills: You’re great at helping people adopt new tech and processes—patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals.
• Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

🏖️ Benefits

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company’s success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.*
• We reward & celebrate work anniversaries — Bloomversaries!*
• We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program — with counselors — is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.*
• We facilitate sports, yoga, and meditation opportunities for each other.*
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Skills & Technologies

Remote

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Bloomreach Inc.

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About Bloomreach Inc.

Bloomreach is a leading digital experience platform (DXP) that empowers businesses to deliver personalized customer experiences across their digital channels. Their AI-powered solutions help companies optimize e-commerce search, merchandising, and marketing automation. By leveraging data and machine learning, Bloomreach enables businesses to understand customer intent, recommend relevant products, and create tailored content. This leads to increased conversion rates, customer loyalty, and revenue growth. They serve a wide range of industries, including retail, CPG, and financial services, helping them compete in the increasingly digital marketplace by providing a unified and intelligent approach to customer engagement.

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