Strategic Project Manager (Customer Care) - Operational Excellence

📋 Description

• • Strategic Project Manager (Customer Care) - Operational Excellence role at Perk.com Inc. focused on driving strategic projects that impact customer satisfaction and business performance within the Customer Care department.
• • Lead and manage projects from design to delivery, partner with cross-functional teams (Vendor Management, Workforce Management, Strategic Finance, Data, Revenue Team, BizOps, Product), represent Customer Care in company-wide initiatives, act as primary stakeholder contact, propose and prioritize project roadmaps, identify risks and dependencies, improve operational frameworks using Lean, Six Sigma, PDCA, workflow mapping, maintain documentation, track KPIs, analyze data for decision-making, support WBR/MBR development, act as a change agent for continuous improvement, engage with partners/vendors to optimize processes and technologies.
• • Perk.com Inc. is the intelligent platform for travel and spend management, trusted by over 10,000 companies worldwide, with more than 1,800 employees across 12 global offices, headquartered in London and Boston, driven by values of ownership, 7-star experience, and teamwork, with a mission to eliminate shadow work and power real work with real impact.
• • Develop expertise in strategic project management, cross-functional leadership, change management, operational excellence methodologies (Lean, Six Sigma, PDCA), data analysis for KPI tracking, stakeholder management, Customer Care operations, and influencing product and go-to-market strategies while contributing to company-wide innovation and continuous improvement culture.