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Job Overview
Location
Los Angeles
Job Type
Full-time
Category
Software Engineering
Date Posted
December 5, 2025
Full Job Description
đź“‹ Description
- • Serve as the single-threaded owner and strategic research advisor for a multi-million-dollar book of business, guiding Fortune 1000 and high-growth brands through every stage of the insight lifecycle—from translating ambiguous business questions into laser-focused research objectives to delivering board-ready recommendations that move the needle on revenue, product, and brand health.
- • Architect end-to-end custom research programs that blend qualitative depth (IDIs, ethnographies, online communities) with quantitative rigor (discrete choice, max-diff, segmentation, forecasting) while leveraging Fuel Cycle’s AI-powered platform to compress timelines from weeks to days without sacrificing methodological integrity.
- • Own the P&L for your assigned portfolio (typical annual spend $500K–$1.5M per client), scoping projects, forecasting resource needs, and negotiating statements of work that protect gross margin while exceeding client expectations for quality and speed.
- • Translate raw data into executive-level stories—crafting visually compelling dashboards in Tableau, PowerPoint narratives that land in the C-suite, and interactive debriefs that turn skeptical stakeholders into enthusiastic champions of customer-led decision making.
- • Act as the voice of the customer inside Fuel Cycle, funneling real-time feedback to Product, Engineering, and Marketing to accelerate roadmap priorities that keep us three steps ahead of the market research curve.
- • Orchestrate cross-functional squads of research analysts, survey programmers, data scientists, and audience operations specialists, ensuring every deliverable meets our “zero-defect” standard for statistical accuracy, methodological transparency, and strategic relevance.
- • Proactively identify upsell and cross-sell opportunities—whether it’s layering on advanced analytics, expanding into new geos, or launching always-on insight communities—that deepen client dependency on Fuel Cycle and drive net-revenue retention above 120%.
- • Serve as the escalation point for high-stakes client crises—missed quotas, data anomalies, or last-minute scope changes—using a calm, solutions-oriented approach that turns potential churn into renewed trust and larger contracts.
- • Travel up to 25% for on-site journey-mapping workshops, quarterly business reviews, and industry conferences where you evangelize Fuel Cycle’s thought leadership and gather competitive intelligence that sharpens our positioning.
- • Champion diversity of thought in every research design, ensuring sample frames and discussion guides reflect inclusive perspectives that uncover insights for historically under-represented customer segments.
- • Mentor junior researchers through formal training sessions and informal lunch-and-learns, raising the collective IQ of the team and creating a talent pipeline that sustains Fuel Cycle’s next wave of growth.
- • Maintain an obsessive curiosity about emerging methods—synthetic sampling, conversational AI, predictive analytics—and pilot them on select accounts to prove ROI before scaling across the client base.
🎯 Requirements
- • Minimum 7 years of hands-on custom market research experience designing, executing, and delivering both qualitative and quantitative studies
- • Minimum 5 years in a client-facing consulting capacity with proven success managing a portfolio of accounts generating $500K–$1.5M in annual research spend
- • Demonstrated mastery of at least three of the following tools: SPSS, SAS, R, Qualtrics, SurveyGizmo, SurveyMonkey, Tableau
- • Bachelor’s degree in Marketing, Business, Psychology, Sociology, Statistics, or related field; advanced degree a plus
- • Proven ability to translate complex data into clear, actionable insights for executive audiences
🏖️ Benefits
- • Comprehensive medical, dental, and vision insurance plans with 100% employer-paid employee premiums
- • 401(k) with immediate company match and equity purchase option to share in Fuel Cycle’s long-term upside
- • 15 vacation days, 7 sick days, 12 company holidays, and 4 floating recharge days annually
- • Paid parental leave program plus monthly internet and phone stipend for seamless hybrid work
- • Pet-friendly offices, weekly catered lunches, and access to Headspace and Rightway wellness platforms
Skills & Technologies
About Fuel Cycle Inc.
Fuel Cycle Inc. provides an online market research and insights platform that aggregates customer feedback, quantitative data and qualitative discussion for global brands. The SaaS solution combines communities, panels, surveys, video interviews and analytics to help product, marketing and CX teams test concepts, track brand health and prioritize features. Founded in 2009 and headquartered in Los Angeles, the company serves Fortune 500 clients across technology, financial services, media and consumer goods sectors, enabling faster, iterative decision-making through continuous consumer insight.
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