Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Product Management
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Configure and implement Amplify’s digital products to meet individual customer requirements, including state- and system-specific nuances.
- • Coordinate all aspects of digital onboarding for new and existing customers in Amplify’s internal systems.
- • Maintain consistent and clear communication with customers and internal teams to ensure successful launch and setup of products.
- • Manage customer data and monitor data transfers to ensure PII security and system compatibility.
- • Adapt to a fast-paced technical environment, absorbing evolving technical nuances and processes while asking thoughtful questions of technical, engineering, and product teams to ensure quality implementations.
- • Stay current on product updates and process changes that impact customer access and implementation workflows.
- • Research complex technical issues and develop solutions across a variety of implementation structures.
- • Meet tight deadlines in high-volume environments while maintaining quality and process integrity.
- • Operate with empathy, active listening, patience, and kindness when engaging with customers and internal partners.
- • Develop deep familiarity with assigned strategic accounts to ensure continuity, coverage, and year-round implementation support.
- • Serve as a key point of contact for strategic customers during implementation, resolving issues promptly and ensuring products function as intended.
- • Utilize Google Workspace (particularly Google Sheets and Docs) for data management, documentation, and coordination.
- • Demonstrate strong organizational and project management skills to prioritize contract deadlines and multiple implementation tasks.
- • Exercise ownership and self-direction in managing end-to-end technical onboarding processes with high attention to detail.
🎯 Requirements
- • 2+ years of professional experience in customer service, technical onboarding, or similar role
- • Demonstrated proficiency in data and information management practices
- • Experience using Google Workspace (particularly Google Sheets and Docs)
- • Organizational and project management skills
- • Ability to prioritize contract deadlines and tasks
- • Demonstrated ownership, self-direction, and strong attention to detail
🏖️ Benefits
- • 401(k) plan
- • Competitive health insurance and mental health options
- • Basic life insurance
- • Paid time off
- • Parental leave
- • Access to best-in-class development programs
- • Annual discretionary bonus based on individual and company performance
- • Salary range of $55,000 - $60,000
Skills & Technologies
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About Amplify Education, Inc.
Amplify Education, Inc. creates K-12 curriculum and assessment products in literacy, math, and science. Its platform combines teacher-led instruction with digital activities, data dashboards, and intervention tools to personalize learning for students. The company serves school districts nationwide through print and cloud-based resources designed to raise achievement and streamline classroom management.
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