Customer Relations Consultant

Probe Group

Job Overview

Location

Remote Work Location - VIC

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Customer Relations Consultant for Honda, handling both inbound customer service calls and outbound warm calls to Honda car owners.
• Manage customer cases end-to-end, ensuring timely and accurate resolution of inquiries and concerns.
• Perform data cleansing tasks to maintain the integrity and accuracy of customer databases.
• Respond to customer inquiries via email, maintaining professional and compliant communication standards.
• Adhere strictly to compliance regulations and company protocols in all customer interactions.
• Deliver exceptional customer service experiences through clear, empathetic, and effective phone communication.
• Work within a rotating roster schedule Monday to Friday, 9am to 5pm, with flexible part-time availability.
• Complete a mandatory National Police Clearance prior to commencement of duties.
• Participate in paid training to develop product knowledge, compliance understanding, and customer service best practices.
• Operate in a hybrid work model after initial training period, with remote work permitted post-onboarding.
• Contribute to a team culture that values inclusivity, uniqueness, and continuous improvement.
• Engage with a diverse client base spanning the Pacific, Asia, and North America.
• Maintain high performance against Key Performance Indicators (KPIs) to qualify for On-Target Earnings (OTE) in addition to hourly rate.
• Utilize continuous coaching and support resources to enhance personal development and professional growth.
• Access unlimited 24/7 mental health and well-being support through a dedicated platform.
• Pursue clear pathways for career progression within Probe Group’s customer service division.
• Embrace a dynamic work environment that encourages innovation, challenges norms, and prioritizes purpose-driven work.

🎯 Requirements

• Ability to build strong client relationships through effective phone and email communication
• Commitment to following strict compliance regulations in customer service operations
• Willingness to complete a National Police Clearance
• Availability to work rotating shifts Monday to Friday, 9am–5pm

🏖️ Benefits

• Hourly rate plus On-Target Earnings (OTE) based on KPI performance
• Paid training and continuous coaching for professional growth
• Unlimited 24/7 access to a mental health and well-being platform
• Abundant pathways for career progression within the organization

Skills & Technologies

Remote

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Probe Group

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About Probe Group

Probe Group is a global leader in Customer Experience (CX) and Business Process Outsourcing (BPO) services, combining digital innovation with a people-first approach to craft exceptional client experiences. They specialize in building digital environments that enhance customer interactions with crucial empathy and personal connection, rather than replacing the human touch. Serving a diverse client base, Probe Group leverages a house of brands including Probe CX, Convai, Innovior, MicroSourcing, and Beepo to deliver meaningful experiences through empowering people, driving innovation, and harnessing technology. With a stated global reach, the company emphasizes a diverse and collaborative team culture dedicated to customer obsession and innovation, consistently exceeding client expectations across various industries.

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