Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Operations
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Strategy Advancement Principle is a senior leadership role responsible for advancing Humana’s contact center strategy, driving data-informed decision-making across business units and external partners, and serving as a trusted advisor to the Contact Center VP on enterprise initiatives.
- • Day-to-day responsibilities include leading performance reporting, developing performance metric dashboards and scorecards, preparing executive presentations, managing multiple concurrent projects, coordinating team engagement activities, and acting as a liaison between the contact center and senior leadership to translate insights into actionable outcomes.
- • The role operates within Humana’s contact center organization, supporting a large workforce of approximately 13,000 employees and a $400M P&L across multiple product lines, collaborating with internal teams and BPO partners to align strategy, performance, and operations with company goals.
- • The incumbent will develop expertise in strategic planning, cross-functional leadership, performance analytics, and executive communication, gaining influence over contact center transformation, go-to-market initiatives, and enterprise-wide process improvements while building credibility as a trusted thought partner.
🎯 Requirements
- • BA in Analytics, Mathematics, or Business; MBA preferred
- • 3+ years of experience in project and people leadership
- • Demonstrated ability to drive consensus and strategic outcomes in large, complex groups across multiple leadership levels
- • Exceptional organizational skills with proven experience managing concurrent high-impact projects
- • Advanced negotiation and communication skills, including the ability to visualize and articulate concise, compelling messages
- • Strategic mindset with ability to assess upstream/downstream impacts and influence decision-making at multiple levels
- • Exceptional analytical skills, including querying complex datasets, setting KPIs, building visualizations, and managing performance to expectations
- • Experience with contact center operations, performance management, and organizational transformation is highly preferred
🏖️ Benefits
- • Competitive medical, dental, and vision benefits
- • 401(k) retirement savings plan
- • Generous time off including paid time off, company and personal holidays, volunteer time off, and paid parental/caregiver leave
- • Short-term and long-term disability coverage
- • Life insurance and additional well-being benefits
- • Bonus incentive plan based on company and/or individual performance
Skills & Technologies
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
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