Strategy and Operations Associate

📋 Description

• • Drive revenue growth and optimize operational efficiency within Zillow Group's StreetEasy RevOps team by identifying and resolving process bottlenecks and inefficiencies.
• • Play a pivotal role in bridging the gap between high-touch sales strategies and data-driven marketplace operations, ensuring a seamless customer experience and fostering sustained revenue expansion.
• • Contribute directly to the success of StreetEasy's advertising and buyer programs by supporting the weekly rhythm of business, managing complex optimization projects, and leveraging analytical insights.
• • Analyze and meticulously map existing business processes to pinpoint areas of friction and opportunities for enhancement, ultimately boosting the productivity of front-line sales and support teams.
• • Establish, track, and monitor Key Performance Indicators (KPIs) and critical success metrics for core revenue-generating processes, providing clear measurement of the impact of new tools, dashboards, and operational improvements.
• • Develop and maintain comprehensive reporting frameworks for both existing and emerging products, delivering insightful, data-driven narratives to leadership to effectively communicate program health and performance.
• • Lead and manage revenue optimization projects from their initial conception through to successful completion, ensuring all initiatives are strategically aligned with overarching business objectives and team goals.
• • Foster strong collaborative relationships with cross-functional stakeholders, actively soliciting feedback to ensure that implemented technical and process enhancements effectively elevate both sales effectiveness and the overall customer journey.
• • Tackle ambiguous and complex business problems by conducting thorough end-to-end quantitative and qualitative analyses, providing actionable insights that inform critical strategic business decisions.
• • Evaluate the current tooling landscape for front-line teams, identifying critical needs and existing shortfalls, and partnering closely with product teams to refine and optimize the technology stack utilized by the sales organization.
• • Translate complex data insights into clear, actionable recommendations and compelling narratives that resonate with diverse audiences, from front-line staff to senior leadership.
• • Proactively identify opportunities for innovation and continuous improvement within revenue operations, championing new approaches to enhance efficiency and effectiveness.
• • Support the development and implementation of new sales policies, tools, and process improvements, potentially leading change management efforts for large front-line teams.
• • Gain a deep understanding of the real estate industry and the unique operational challenges and opportunities within a dynamic marketplace like New York City.
• • Contribute to a culture of data-driven decision-making and operational excellence within the RevOps team and across StreetEasy.
• • Ensure that all operational improvements and strategic initiatives contribute to a unified and positive customer experience, reinforcing StreetEasy's market position.
• • Work remotely from a U.S. based location, contributing to a globally recognized real estate platform.
• • Engage with a collaborative and innovative team environment focused on achieving ambitious revenue and operational goals.
• • Develop expertise in revenue operations, sales operations, and business analysis within a fast-paced technology and marketplace setting.
• • Enhance analytical capabilities through hands-on experience with complex datasets, SQL, data visualization tools, and advanced Excel techniques.
• • Hone communication and influencing skills by presenting findings and recommendations to various stakeholders, including leadership.
• • Gain exposure to cloud data platforms and change management principles, further broadening professional skill sets.
• • Contribute to Zillow Group's mission of reimagining how people move, making a tangible impact on the real estate industry.
• • Be part of a company recognized for its commitment to creating an innovative, inclusive, and engaging culture.