Student Experience Support Specialist

📋 Description

• • Serve as a primary point of contact for Florida real estate students, delivering concierge-level support via phone, email, and chat to resolve inquiries and ensure a premium service experience.
• • Provide dedicated assistance to Florida real estate students, guiding them through state-specific licensing requirements and program transitions to ensure regulatory compliance and seamless progress.
• • Accurately manage and update student records and orders within internal databases to maintain data integrity and ensure timely delivery of educational materials and services.
• • Execute national program initiatives and special projects aligned with organizational growth goals, coordinating tasks that support both student success and client objectives.
• • Identify, document, and escalate complex student issues to appropriate internal teams or leadership to ensure timely resolution and maintain high satisfaction levels.
• • Advise students on program requirements, course options, and product offerings using in-depth subject matter knowledge to support their educational journey.
• • Utilize internal IT and business systems to track all student interactions, process service requests, and complete administrative tasks with high attention to detail.
• • Collaborate with cross-functional teams to provide feedback on student experiences and recommend improvements to national program workflows and service protocols.
• • Maintain professional communication standards in all interactions, ensuring clarity, accuracy, and cultural sensitivity when addressing a diverse student population.
• • Adapt to evolving workload demands, system updates, and organizational process changes while maintaining consistent service quality and operational efficiency.
• • Demonstrate strong multitasking abilities in a fast-paced environment, prioritizing tasks effectively without compromising service excellence or attention to detail.
• • Uphold a calm, professional demeanor under pressure, fostering positive student relationships and reinforcing Kaplan’s commitment to service excellence.
• • Contribute to a supportive, inclusive work environment by adhering to company values and promoting equity in all student interactions.