Job Overview
Location
Campus Phoenix
Job Type
Full-time
Category
Software Engineering
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • Manage a caseload of 50–75 students throughout their two-year journey at Campus, providing proactive coaching and ongoing outreach via phone, text, and video chat
- • Conduct regular 1:1 coaching sessions to guide students through academic planning, time management, motivation, and personal challenges while maintaining clear accountability
- • Build long-term, empathetic relationships with students to help them connect daily coursework to long-term career and educational goals
- • Perform persistent, proactive outreach to non-responsive students, using multiple channels to re-engage and support retention
- • Coach students through moments of self-doubt, academic struggle, and celebration, offering actionable next steps while upholding clear expectations
- • Track student progress using internal dashboards and documentation systems, ensuring accurate and consistent record-keeping of interactions, deferrals, and withdrawals
- • Prioritize student outreach and interventions based on risk level, engagement status, and term timing to maximize support effectiveness
- • Collaborate with Admissions and Onboarding teams to ensure seamless handoffs and contextual understanding of each student’s background and needs
- • Adapt quickly to evolving tools, processes, and term-based priorities in a fast-paced startup environment
- • Complete administrative tasks including form submissions, progress notes, and compliance documentation with precision and timeliness
- • Balance emotional sensitivity with professional boundaries while navigating complex student situations involving mental health, financial stress, or academic setbacks
- • Maintain consistent weekly outreach and scheduled coaching sessions across multiple terms, ensuring no student falls through the cracks
- • Work within a hybrid schedule (Monday & Friday remote; Tuesday–Thursday in-office) during core hours of Monday–Friday, 10:00 AM to 7:00 PM PT
- • Support student success through data-informed coaching, using metrics and dashboards to identify at-risk students and tailor interventions
- • Contribute to continuous improvement of student success models by providing feedback on coaching strategies and platform usability
🎯 Requirements
- • Bachelor's degree
- • Strong organizational and caseload management skills with proven ability to track and document student progress using digital tools
- • Ability to build empathetic, goal-oriented relationships and navigate emotionally sensitive conversations with professionalism
- • Proven experience managing high-volume outreach and follow-up with consistent accountability
- • Must be located in or near Phoenix, AZ
- • Available to work Monday–Friday, 10:00 AM to 7:00 PM PT
🏖️ Benefits
- • Base salary of $47,000–$56,000 plus equity grant
- • Medical, dental, and vision insurance
- • 401(k) match
- • Fertility benefits via Carrot
- • Hybrid work schedule (Monday & Friday remote; Tuesday–Thursday in-office)
- • Flexible Time Away + paid holidays
Skills & Technologies
About Campus LLC
Campus LLC operates an online platform that provides U.S. college students with digital and physical textbook rentals, purchases, eTextbooks, and supplementary course materials. The company partners with publishers and distributors to offer affordable alternatives to traditional bookstore sales, integrating logistics and customer support tailored to academic calendars. Services include semester-long rentals, instant e-book access, buyback programs, and free shipping options. Campus LLC focuses on reducing student costs while maintaining compliance with copyright and accessibility standards in higher education.
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