Success Engagement Manager- SmartMDU

📋 Description

• • As a Success Engagement Manager for SmartMDU at Calix, you will drive growth and adoption of the SmartMDU solution within the multi-dwelling unit (MDU) market by partnering directly with Managed Service Providers (MSPs) and Communication Service Providers (CSPs). Your work will directly impact customer success, market expansion, and the delivery of differentiated digital experiences in underserved communities.
• • Day to day, you will project manage the end-to-end SmartMDU product launch process for customers—from point of sale through onboarding, launch, and adoption—while developing enablement content such as success roadmaps, training materials, and knowledge articles. You will also collaborate with Product, Marketing, Sales, and Services teams to create go-to-market plans, gather customer feedback for product improvement, and support the Calix Community through best practices and case studies.
• • Calix is at the forefront of a generational shift in the broadband industry, empowering CSPs and MSPs with its AI-powered Calix One platform to simplify operations, reduce costs, and accelerate innovation. The company is mission-driven, focused on strengthening both customer businesses and the communities they serve through reliable, high-quality connectivity.
• • In this role, you will deepen your expertise in B2B and B2B2C marketing, SaaS and telecommunications industries, and customer success strategy. You will develop strong cross-functional collaboration skills, enhance your technical understanding of Wi-Fi and network solutions, and grow as a strategic thinker who executes tactically to drive customer satisfaction and retention.