Support Analyst

📋 Description

• • Support Analyst role within Howden’s Acturis Support team, providing high‑quality application support, user training, and continuous improvement across the Acturis platform to ensure smooth operations for insurance broking users.
• • Day‑to‑day responsibilities include managing the internal Acturis helpdesk, logging and prioritising queries, providing timely updates, maintaining accurate records, escalating complex issues, supporting users across channels, maintaining system configuration, identifying trends in support requests, gathering user feedback, creating user‑friendly guides, delivering training to Super Users and team members, producing management reports, and ensuring compliance with FCA, GDPR, AML, Bribery Act 2010, and sanctions regulations.
• • Part of Howden, a global insurance group with 24,000 employees across 56 countries, united by employee ownership, a no‑limits mindset, and a collaborative culture that values work/life balance, career progression, sustainability, and volunteering.
• • Opportunity to deepen expertise in Acturis and insurance systems, develop training and knowledge‑sharing skills, gain experience in regulatory compliance, improve problem‑solving and stakeholder communication abilities, and contribute to service excellence and continuous improvement initiatives within a supportive, values‑driven organisation.