Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance. You will diagnose problems and technical questions around LTK platforms, and serve as the first escalation point for our LTK creators.
- • During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed.
- • LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content, connecting brands, creators, and shoppers with a world-class shopping app and trusted tools that make content instantly shoppable. Headquartered in Dallas, TX, LTK operates on five continents and empowers premium lifestyle creators in 160+ countries to drive over $5 billion in annual retail sales.
- • You will gain experience in technical support, customer advocacy, and cross-functional collaboration while developing expertise in creator economy platforms, ticketing systems, and digital marketing technologies in a fast-paced, innovative environment.
🎯 Requirements
- • Experience communicating technical concepts to non-specialists
- • Experience troubleshooting basic technical issues
- • Experience working within tight turnarounds and identifying trends
- • Basic understanding of digital marketing technologies
- • Understanding of social media and influencer marketing
- • Experience with Zendesk or other ticketing systems
🏖️ Benefits
- • The opportunity to be part of the leading global company in creator commerce
- • A remote-first, productivity-first environment
- • Competitive compensation and benefits package to meet the needs of you and your family
- • 401(k) with LTK company matching
- • Medical Insurance, Vision Insurance, Dental Insurance
- • Paid Maternity Leave and Paid Paternity Leave
- • Summer Fridays and Flexible PTO
Skills & Technologies
About Lulus Fashion Lounge, LLC
Lulus Fashion Lounge, LLC, operating as Lulus.com, is a fast-growing online retailer specializing in trendy and affordable apparel and accessories. Founded in 2008, the company targets fashion-conscious women, offering a wide selection of dresses, tops, bottoms, outerwear, and accessories suitable for everyday wear, special occasions, and bridal events. Lulus is known for its extensive product catalog, regular new arrivals, and a strong focus on customer engagement through social media and user-generated content. The brand aims to provide a seamless online shopping experience, empowering customers to express their personal style with confidence and affordability.
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