Support Consultant

Zillow Group, Inc.

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• As an Aryeo/RMX Support Consultant at Zillow, you’ll provide frontline support to photographers and agents, helping them get the most out of our media and listing experience products, including Zillow 3D Home, Aryeo (Pro & Lite), and Listing Showcase.
• You’ll troubleshoot technical issues, educate customers on best practices, and partner with internal teams to share feedback and improve our products. You’ll work in a fast-paced, metrics-driven environment where delivering excellent customer experiences is a top priority.
• Zillow, Inc. is transforming real estate by providing innovative products and services to agents, brokers, and multiple listing services (MLSs). ShowingTime+, a brand under Zillow, delivers world-class customer experiences and tools that help real estate professionals streamline their businesses.
• You’ll become an expert in our tools and processes, including internal systems such as CRMs and Slack, and contribute to a positive team environment by sharing knowledge and best practices while meeting or exceeding productivity, quality, and customer satisfaction metrics.

🎯 Requirements

• 1+ years of customer support experience, with 6+ months in technical support preferred
• Excellent written and verbal communication skills in English
• Proven ability to troubleshoot technical issues and explain solutions to users with varying technical comfort levels
• Experience using CRM systems and supporting customers across phone, email, and chat
• Comfortable working in a fast-paced, changing environment and managing multiple priorities
• Strong attention to detail and commitment to accurate documentation

🏖️ Benefits

• Competitive base salary with hourly pay ranges varying by state (e.g., $21.60 - $34.60 in CA, CT, MD, MA, NJ, NY, WA, DC; $20.60 - $32.80 in CO, HI, IL, ME, MN, NV, OH, RI, VT, VA)
• Eligibility for equity awards based on experience, performance, and location
• Recognition as a top workplace: Zillow named one of FORTUNE 100 Best Companies to Work For® in 2025 and included on PEOPLE Companies That Care® 2025 list
• Remote work flexibility: work from any physical location of choice within the U.S. (with limited exceptions), supporting a flexible schedule including weekend availability as needed

Skills & Technologies

Remote

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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