Support Engineer

📋 Description

• • As a Support Engineer at Solenis, you will play a crucial role in ensuring the seamless operation and customer satisfaction within our refining and chemical client sites. This position is integral to maintaining and enhancing our water and hygiene solutions, directly contributing to our customers' operational efficiencies, product quality, asset protection, and environmental stewardship. You will be a key partner to the Site Manager, focusing on daily activities, safety initiatives, and the effective management of product inventory and equipment.
• • Your day-to-day responsibilities will encompass a wide range of critical tasks designed to support our customers and uphold Solenis's commitment to excellence. You will meticulously review treatment programs and processes within your assigned territory accounts, conducting routine testing and monitoring to ensure applications are effective and meet customer expectations, thereby fostering customer satisfaction and driving business retention. A significant part of your role will involve building and maintaining strong, collaborative business relationships with our clients, understanding their unique operational needs and challenges. You will also be responsible for conducting necessary site and classroom training programs, ensuring that both Solenis personnel and customer teams have a comprehensive understanding of territory account operations and new customer site requirements. Furthermore, you will actively participate in developing and implementing sales plans for new opportunities, working under the guidance of the Manager Sales I/II, and will be tasked with documenting the Return on Investment (ROI) after program closure. Maintaining an accurate and current sales funnel within SFDC will be essential for tracking progress and identifying future growth areas. You will also manage the profitability of your accounts by overseeing pump settings, pricing strategies, and accounts receivable, ensuring financial health and client value. A proactive approach to reviewing territory applications, processes, and procedures for safety improvements will be paramount to maintaining a safe working environment for all.
• • You will be joining Solenis, a globally recognized leader in providing innovative water and hygiene solutions. Our extensive product portfolio, including advanced water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and cutting-edge monitoring and control systems, empowers customers across various industries to optimize their operations. Headquartered in Wilmington, Delaware, Solenis boasts a significant global presence with 78 manufacturing facilities worldwide and a diverse team of over 23,000 professionals operating in more than 160 countries. Our commitment to excellence has been recognized with accolades such as the 2025 Best Managed Company Gold Standard. You will be part of a dynamic team that values collaboration, innovation, and a dedication to solving complex challenges.
• • In this role, you will have the opportunity to deepen your technical expertise in water treatment and chemical applications within the refining and chemical sectors. You will gain invaluable experience in technical sales support, customer relationship management, and operational oversight. The role provides a platform to develop strong problem-solving skills, enhance your understanding of safety protocols in industrial environments, and refine your ability to manage account profitability. By contributing to the success of our clients and the growth of Solenis, you will achieve significant professional development and career advancement opportunities within a world-class organization known for its commitment to employee growth and development. You will learn to navigate complex customer environments and contribute directly to solutions that improve efficiency and sustainability.
• • The Support Engineer role is designed to be a hands-on position where you will directly impact customer success and operational efficiency. You will be instrumental in ensuring the effective application of Solenis's advanced chemical solutions, contributing to improved customer processes and outcomes. Your responsibilities will include detailed program reviews, routine testing, and monitoring to guarantee optimal performance and customer satisfaction, directly influencing retention rates and fostering long-term partnerships. You will also be tasked with managing product inventory and equipment upkeep, ensuring that our customers have the necessary resources readily available and that all equipment is in optimal working condition. This involves proactive planning and execution to prevent disruptions and maintain high service levels. Furthermore, you will play a key role in safety initiatives, identifying potential hazards and implementing improvements to ensure a safe working environment for both Solenis employees and customer personnel. Your contributions will be vital in upholding Solenis's reputation for safety and operational excellence. You will also be involved in training customer personnel on the proper use and maintenance of our systems, enhancing their capabilities and ensuring the successful integration of our solutions into their daily operations. This training aspect is crucial for empowering our clients and ensuring the long-term success of our partnerships. The role also requires you to develop and implement sales plans for new opportunities, working closely with sales management to identify and pursue growth avenues. Documenting the ROI of implemented programs will be a key metric for demonstrating value and securing future business. You will be expected to maintain an accurate and up-to-date sales funnel in Salesforce (SFDC), providing visibility into pipeline development and forecasting. Managing account profitability through careful oversight of pump settings, pricing, and accounts receivable is another critical function, ensuring that Solenis's services are delivered profitably while providing exceptional value to the customer. This multifaceted role demands a blend of technical acumen, customer service orientation, and business management skills, offering a comprehensive development experience for ambitious professionals.
• • As a Support Engineer, you will be at the forefront of delivering Solenis's world-class water and hygiene solutions to our valued customers in the refining and chemical industries. Your primary objective will be to ensure the optimal performance and application of our chemistries and technologies, directly contributing to enhanced operational efficiencies, improved product quality, and the protection of our customers' valuable assets. You will work closely with the Site Manager to oversee the daily activities at customer locations, focusing on safety initiatives that promote a secure and productive working environment. This includes conducting regular safety audits, identifying potential risks, and implementing corrective actions to mitigate hazards. Your responsibilities will extend to managing product inventory, ensuring adequate stock levels are maintained to meet customer demands without overstocking, and overseeing the upkeep and maintenance of all equipment deployed at customer sites. This proactive approach to inventory and equipment management is crucial for uninterrupted service delivery and customer satisfaction. You will also be responsible for reviewing existing treatment programs and processes, performing routine testing and monitoring to confirm their effectiveness and identify opportunities for optimization. This analytical aspect of the role is key to demonstrating the value of Solenis's solutions and ensuring customer retention. Building and maintaining strong, positive relationships with customers will be a core function, requiring excellent communication and interpersonal skills. You will also conduct training sessions for customer personnel on the safe and effective use of Solenis products and equipment, empowering them to maximize the benefits of our offerings. Developing and implementing sales plans for new opportunities, in collaboration with sales management, will be part of your growth-oriented responsibilities. This includes documenting the ROI of implemented programs to showcase the tangible benefits delivered to the customer. Maintaining an accurate and current sales funnel in SFDC is essential for tracking progress and forecasting future business. You will also be tasked with managing the profitability of your accounts by overseeing pump settings, pricing, and accounts receivable, ensuring a healthy financial outcome for both Solenis and its clients. This role offers a unique opportunity to combine technical expertise with customer-facing responsibilities, providing a challenging and rewarding career path within a leading global company.
• • In this pivotal role, you will be instrumental in ensuring the successful implementation and ongoing effectiveness of Solenis's advanced water and hygiene solutions for our key customers in the refining and chemical sectors. Your primary focus will be on supporting the Site Manager in overseeing the daily operations at customer sites, with a strong emphasis on safety. This involves actively participating in and promoting safety initiatives, conducting regular site assessments to identify and address potential hazards, and ensuring compliance with all safety regulations and company policies. By fostering a culture of safety, you will contribute to a secure and productive working environment for everyone involved. You will also be responsible for managing product inventory, ensuring that the right chemicals and supplies are available when needed, and overseeing the upkeep and maintenance of all equipment used at the customer locations. This includes performing routine checks, troubleshooting minor issues, and coordinating with relevant teams for more complex repairs to minimize downtime. A significant part of your role will involve reviewing treatment programs and processes, conducting regular testing and monitoring to verify their efficacy and identify areas for improvement. This data-driven approach will help optimize customer operations and enhance product quality. You will also be dedicated to building and maintaining strong, collaborative relationships with our customers, serving as a trusted advisor and point of contact. Conducting training sessions for customer personnel on the proper use and maintenance of our products and equipment will be essential for ensuring their success and maximizing the value they receive from Solenis. Furthermore, you will contribute to sales efforts by developing and implementing plans for new opportunities, working closely with the sales team to identify and pursue growth prospects. Documenting the Return on Investment (ROI) for implemented programs will be a key responsibility, demonstrating the tangible benefits and cost savings achieved by our customers. Maintaining an accurate and up-to-date sales funnel in SFDC is crucial for effective pipeline management and business forecasting. You will also manage the profitability of your accounts by overseeing pump settings, pricing, and accounts receivable, ensuring financial success for both Solenis and its clients. This role offers a comprehensive experience in technical support, customer management, and operational oversight within a dynamic industry.
• • As a Support Engineer, you will be a critical link between Solenis's innovative water and hygiene solutions and our valued customers in the refining and chemical industries. Your core responsibility will be to assist the Site Manager in the day-to-day management of customer sites, with a paramount focus on safety. This includes actively promoting and implementing safety initiatives, conducting thorough site assessments to identify and mitigate risks, and ensuring adherence to all safety protocols. Your efforts will directly contribute to maintaining a safe and efficient working environment. You will also manage product inventory, ensuring that necessary chemicals and supplies are readily available to meet customer needs, and oversee the maintenance and upkeep of all equipment deployed at customer locations. This proactive management of resources and equipment is vital for uninterrupted service delivery. A key aspect of your role will involve reviewing treatment programs and processes, performing routine testing and monitoring to confirm their effectiveness and identify opportunities for enhancement. This analytical work will help optimize customer operations and improve product quality. You will be dedicated to cultivating and strengthening relationships with our customers, acting as a reliable point of contact and trusted advisor. Conducting training sessions for customer personnel on the correct usage and maintenance of Solenis products and equipment will be essential for empowering them and ensuring the successful integration of our solutions. You will also support sales objectives by developing and executing plans for new business opportunities, collaborating with the sales team to identify and pursue growth avenues. Documenting the Return on Investment (ROI) of implemented programs will be a crucial task, highlighting the value and cost savings delivered to our clients. Maintaining an accurate and current sales funnel in SFDC is necessary for effective pipeline management and business forecasting. Additionally, you will manage the profitability of your accounts by overseeing pump settings, pricing, and accounts receivable, ensuring financial success for both Solenis and its customers. This role provides a comprehensive platform for professional growth in technical support, customer relations, and operational management within a leading global organization.