Support Engineer II

Solenis LLC

Job Overview

Location

United States of America, Kentucky (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• As a Support Engineer II at Solenis LLC, you will play a critical role in ensuring the safe, efficient, and effective delivery of water and hygiene solutions to refining and chemical customers in Eastern Kentucky, directly contributing to operational excellence, environmental stewardship, and customer satisfaction in high-impact industrial settings.
• You will serve as a trusted technical partner on-site, bridging engineering expertise with customer-facing support to maintain treatment program integrity, drive safety improvements, and sustain long-term business relationships that underpin Solenis’s reputation as a global leader in specialty chemicals.
• Day to day, you will review treatment programs and processes across territory accounts through routine testing and monitoring to verify effective chemical application, troubleshoot performance issues, and ensure consistent customer satisfaction and retention.
• You will maintain and build strong business relationships by regularly engaging with plant personnel, understanding operational challenges, and positioning Solenis as a proactive solutions provider rather than just a vendor.
• You will conduct site-based and LMS/classroom training programs for customer personnel to ensure proper handling, application, and safety protocols are understood and followed, reducing risk and enhancing program adoption.
• You will develop and implement sales plans for new opportunities under the guidance of Sales Management, including documenting return on investment (ROI) post-program closure and maintaining an accurate, prioritized sales funnel in SFDC to support forecasting and resource allocation.
• You will manage account profitability by monitoring pump settings, optimizing pricing strategies, and overseeing accounts receivable processes to ensure financial health and timely collections.
• You will continuously review territory applications and safety procedures to identify hazards, recommend improvements, and support incident prevention initiatives aligned with Solenis’s zero-harm safety culture.
• You will assist the Site Manager with product inventory control, ordering logistics, and equipment upkeep to ensure uninterrupted service delivery and minimize downtime at customer facilities.
• You will work independently while collaborating closely with cross-functional teams including sales, manufacturing, R&D, and field service to leverage internal expertise and deliver tailored solutions.
• About the team or company: Solenis is a 2025 Best Managed Company Gold Standard honoree with over 23,000 employees across 160+ countries, operating 78 manufacturing facilities globally and serving customers in pulp & paper, oil & gas, refining, municipal water, and industrial markets with innovative water treatment chemistries and digital monitoring systems.
• The company is committed to sustainability, safety, and innovation, offering a purpose-driven environment where your technical contributions directly support cleaner, safer, and more efficient industrial operations worldwide.
• What you can learn or achieve in this role: You will deepen your expertise in industrial water treatment chemistry, mechanical and electrical systems, and regulatory compliance while gaining hands-on experience in technical sales, account management, and safety program implementation within the refining and specialty chemical sectors.
• You will develop advanced skills in data-driven decision-making using SFDC, technical documentation, and performance analytics, positioning yourself for growth into senior technical, sales, or leadership roles within Solenis’s global operations or engineering divisions.

🎯 Requirements

• Bachelor’s or Associate’s Degree in Engineering or Life Sciences
• 1+ years of successful technical sales or support experience OR successful completion of an engineering or life science-related internship/Co-Op
• Valid Driver’s License and acceptable Motor Vehicle Record
• Ability to obtain Transportation Worker Identification Credential (TWIC) from TSA
• Authorization to work in the United States

🏖️ Benefits

• Competitive compensation range of $77,270.00 to $113,322.00 plus discretionary bonuses
• Comprehensive benefits including medical, dental, vision, and 401K plans
• Numerous opportunities for professional growth and development within a global industry leader
• Equal Opportunity Affirmative Action Employer committed to diversity, inclusion, and accessibility for all qualified applicants

Skills & Technologies

Remote

Degree Required

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Solenis LLC

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About Solenis LLC

Solenis LLC manufactures specialty chemicals for water-intensive industries worldwide, including pulp and paper, oil and gas, power, chemical processing, mining, municipal, and biorefining. Products include process, functional, and water treatment chemistries plus monitoring and control systems designed to improve operational efficiency, extend asset life, and reduce environmental impact. Headquartered in Wilmington, Delaware, the company operates research, manufacturing, and sales facilities across more than 130 countries.

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