Job Overview
Location
Austin, Texas
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • The Support Engineer - L2 role at Zello Inc. provides second-level technical support, bridging the gap between the Product Advocate (L1) team and Engineering by investigating advanced technical issues involving app-level, network, and API integrations to ensure Zello remains a reliable solution for enterprise customers.
- • Day to day, the person will investigate complex technical issues beyond L1 scope using diagnostic tools, logs, and APIs; reproduce and document bugs for Engineering; support enterprise deployments and developer integrations; assist with MDM and SSO implementations; serve as the primary liaison between L1 Support and Engineering; mentor Product Advocates; and contribute to knowledge base improvements and automation proposals.
- • Zello is a voice-first communication platform with over 175+ million users and the #1 rated push-to-talk app globally, delivering 9 billion messages monthly. The company serves frontline workers, connects people during crises, and supports first responders, guided by values of service, privilege, and honor in its mission.
- • In this role, the person can develop deep technical expertise in Zello’s full product ecosystem, gain experience in enterprise SaaS support and API/SDK integrations, build cross-functional collaboration skills with Product, Engineering, Sales, and Customer Success teams, and advance into roles such as Senior Support Engineer (L3), Solutions Engineer, or Software Engineer based on performance and interest.
Skills & Technologies
About Zello Inc.
Zello Inc. provides a push-to-talk voice messaging application that turns smartphones, tablets, and PCs into walkie-talkies using Wi-Fi or cellular data. Founded in Austin, Texas, the company targets frontline teams in logistics, hospitality, retail, and public safety, offering real-time one-to-one and group voice communication, message replay, and emergency alerts. The service operates via a freemium model with paid tiers that add centralized management, analytics, and integrations with enterprise dispatch systems, enabling organizations to replace legacy two-way radios with secure, scalable cloud-based communication.
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