Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Customer Support
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Support Services Associate (Contractor) role at Amplify Education, Inc., serving as the first point of contact for K–12 educators reporting issues and inquiries across Amplify’s educational products and systems.
- • Day-to-day responsibilities include providing professional support via phone, chat, and email; diagnosing issues using analytical thinking; managing high-volume cases while maintaining quality and response time standards; creating accurate case records in Salesforce; and collaborating with teammates and cross-functional departments to resolve or escalate complex issues.
- • Amplify is a pioneer in K–12 education since 2000, serving over 15 million students across all 50 states with next-generation curriculum and assessment tools in ELA, math, and science; the Customer Support team plays a critical role in ensuring educators receive timely, empathetic, and effective assistance.
- • This role offers the opportunity to make a tangible impact on student learning, develop technical expertise in educational platforms and CRM tools, participate in interactive onboarding with mentorship, and build professional relationships within a mission-driven team focused on empowering educators.
🎯 Requirements
- • High school diploma or equivalent
- • 1+ years of experience using Google Suite products
- • 1+ years of experience working in Customer Service
🏖️ Benefits
- • Provided equipment: MacBook, headset, and mouse
- • Competitive compensation: $20/hr for new associates, $22/hr for returning associates (non-negotiable for equity)
- • Remote work opportunity within the United States with flexible shift scheduling between 7am–9pm EST
- • Structured onboarding with hands-on simulations and mentorship to build skills in educational technology and customer support
- • Opportunity to work full-time (40 hrs/week) during a defined seasonal contract from June 15 to end of September 2026, aligned with peak season
Skills & Technologies
Junior
Remote
About Amplify Education, Inc.
Amplify Education, Inc. creates K-12 curriculum and assessment products in literacy, math, and science. Its platform combines teacher-led instruction with digital activities, data dashboards, and intervention tools to personalize learning for students. The company serves school districts nationwide through print and cloud-based resources designed to raise achievement and streamline classroom management.
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