Job Overview
Location
Remote (Canada)
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Support Specialist I at MoeGo, you will be a key member of the Customer Support team, helping pet care entrepreneurs successfully use the platform by delivering timely, empathetic, and effective support.
- • You will manage customer support requests end-to-end across channels such as ticketing systems, live chat, and phone, troubleshoot and resolve common to moderately complex product issues independently, and provide clear, friendly, and professional communication tailored to each customer’s needs.
- • MoeGo is on a mission to transform the future of pet care business, supporting small-business groomers to franchise doggie hotels with technology solutions that keep their businesses operating smoothly so they can focus on healthy pets and happy pet parents.
- • In this role, you will meet or exceed support performance metrics including response time, resolution time, and customer satisfaction (CSAT), prioritize and manage a high volume of tickets while maintaining accuracy and quality, document resolutions thoroughly, identify recurring customer issues and suggest improvements, create or update knowledge base articles, collaborate with Engineering, Product, and Customer Success teams when needed, and support newer team members by sharing knowledge and best practices.
🎯 Requirements
- • 1–3+ years of experience in a customer support role, ideally in a SaaS or technology environment
- • Experience supporting customers via a ticketing system and/or live chat
- • Typing speed of 80 words per minute (WPM) or higher
- • Strong troubleshooting and problem-solving skills
- • Excellent written and verbal communication skills
- • Ability to explain technical concepts clearly to non-technical users
🏖️ Benefits
- • Competitive compensation package (base salary, performance bonus, and benefits)
- • Flexible benefit plans for employees and their family members at no cost to employees
- • 401(k) matching
- • Diverse and inclusive work environment
- • Equal opportunity employer commitment
Skills & Technologies
About Moego Inc.
Moego is a cloud-based practice management platform designed for pediatric healthcare providers. It offers scheduling, billing, charting, secure messaging, telehealth, and parent engagement tools in one HIPAA-compliant system. The software supports multi-location practices, automates administrative workflows, and integrates with labs, clearinghouses, and payment processors. Real-time dashboards track metrics, while mobile apps give families access to forms, visit summaries, and payment options. Founded in 2014 and headquartered in Los Angeles, Moego serves thousands of pediatric dentists, orthodontists, and pediatricians across the United States.
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