Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Support
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Support Specialist 1 at Modernizing Medicine, Inc. is a hybrid role based in Boca Raton, FL, focused on delivering best-in-class software support to EMR users within the Client Services team.
- • Day-to-day responsibilities include delivering exceptional client experience by identifying and documenting client needs, answering inquiries, applying problem-solving techniques, educating clients, and resolving issues through to completion.
- • The role involves placement on either the Clinical or Practice Management Support team after comprehensive training, with duties including consistent professional support, establishing service procedures, cross-team collaboration, and replicating/documenting issues for escalation.
- • The position offers the opportunity to grow within a fast-paced Healthcare IT company recognized for innovation and employee satisfaction, contributing to ModMed’s mission of modernizing medicine through its doctor-built, AI-enabled specialty platform.
🎯 Requirements
- • Bachelor Degree, preferred
- • 1-2 years of related experience
- • Ability to manage/field 25+ inbound calls per day
- • Demonstrated expertise in evaluating, troubleshooting, and following up on customer software application issues
- • Experience within a medical practice and/or EMR experience is preferred
- • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- • Knowledge of bug tracking software such as Zen and Jira
- • Excellent interpersonal, verbal, and written communication skills
- • Ability to effectively prioritize and manage time
- • If local, ability to work onsite at Boca Raton HQ Office 3 days a week
🏖️ Benefits
- • Comprehensive medical, dental, and vision benefits, including company Health Savings Account contribution
- • 401(k) with 50% company match on up to 6% of compensation, fully vested after one year
- • Generous Paid Time Off and Paid Parental Leave programs
- • Company-paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
- • Professional development opportunities including tuition reimbursement and unlimited access to LinkedIn Learning
- • Weekly catered breakfast and lunch, treadmill workstations, Zen and wellness rooms at BRIC headquarters
- • Dog-friendly HQ, hybrid office-based roles, and global collaboration opportunities
- • Company-sponsored Business Resource & Special Interest Groups for supportive communities
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Modernizing Medicine, Inc.
Modernizing Medicine, Inc. (ModMed) is a leading provider of integrated software solutions for specialty medical practices. Their platform, EMA®, offers electronic health records (EHR), practice management, and revenue cycle management, all designed to streamline workflows and improve patient care. ModMed focuses on delivering intuitive, cloud-based technology that helps physicians reduce administrative burdens, enhance diagnostic capabilities, and optimize financial performance. The company serves a wide range of medical specialties, empowering healthcare providers with tools to manage their practice efficiently and deliver better outcomes for their patients. Their commitment to innovation drives continuous development of their comprehensive healthcare IT solutions.
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