Job Overview
Location
Remote (Canada)
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • Support Specialist II at Moego Inc. is a fully independent role within the Customer Support team, responsible for owning complex customer issues end-to-end and driving improvements in support processes and team performance.
- • Day-to-day responsibilities include independently managing customer support requests across ticketing, chat, and phone; troubleshooting and resolving moderately complex to complex product issues without supervision; maintaining high-volume queues with speed, accuracy, and quality; delivering empathetic and clear communication tailored to customer needs; and proactively following up to ensure complete resolution.
- • The role involves contributing to process improvement by identifying recurring issues, creating and refining knowledge base articles, building macros and workflows, and collaborating with Engineering, Product, and Customer Success teams to surface product improvement opportunities.
- • The incumbent will act as a go-to resource and informal mentor for Support Specialist I teammates, share best practices, and help foster a culture of continuous improvement and customer-first thinking.
- • This role is ideal for someone with strong SaaS support fundamentals seeking greater autonomy, impact, and leadership within a mission-driven company focused on empowering pet care entrepreneurs.
🎯 Requirements
- • 2–4+ years of experience in a customer support role, ideally in SaaS or technology
- • Proven ability to independently resolve moderately complex customer issues
- • Experience managing high-volume support queues across multiple channels (ticketing, chat, phone)
- • Strong troubleshooting skills, including the ability to diagnose and resolve non-routine issues
- • Excellent written and verbal communication skills with strong customer empathy
- • Ability to explain technical concepts clearly to both technical and non-technical users
🏖️ Benefits
- • Competitive compensation package including base salary, performance bonus, and benefits
- • Flexible benefit plans for employees and their family members at no cost to employees
- • 401(k) matching
- • Opportunity to work remotely from Canada
- • Mission-driven work supporting pet care entrepreneurs and contributing to meaningful impact in the pet care industry
Skills & Technologies
About Moego Inc.
Moego is a cloud-based practice management platform designed for pediatric healthcare providers. It offers scheduling, billing, charting, secure messaging, telehealth, and parent engagement tools in one HIPAA-compliant system. The software supports multi-location practices, automates administrative workflows, and integrates with labs, clearinghouses, and payment processors. Real-time dashboards track metrics, while mobile apps give families access to forms, visit summaries, and payment options. Founded in 2014 and headquartered in Los Angeles, Moego serves thousands of pediatric dentists, orthodontists, and pediatricians across the United States.
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