Support Specialist

📋 Description

• • The Support Specialist role at Fabric Health is vital to delivering seamless virtual healthcare experiences by providing administrative and technical support to patients, providers, and pharmacies using telehealth services. This role ensures every virtual visit is outstanding by resolving issues, managing patient accounts, and maintaining HIPAA-compliant, compassionate service.
• • Day to day, the Support Specialist will provide Tier 1 technical support via email, chat, and phone; facilitate patient onboarding; troubleshoot technical problems; perform point-of-service activities like visit preparation, payment collection, and prescription handling; triage and resolve patient issues; maintain confidential patient information in Zendesk; collaborate with clinical and Tier 2 support teams; contribute to documentation and FAQs; and uphold exceptional customer service and telephone etiquette.
• • Fabric Health is a mission-driven company solving healthcare’s biggest challenge: clinical capacity. Trusted by leading health systems like Intermountain Health, OSF HealthCare, and MUSC Health, and backed by top investors including Thrive Capital and GV, the company unifies the care journey through intelligent automation to make care delivery 2-10x more efficient, empowering clinicians to focus on patients.
• • In this role, you will develop deep product expertise, strengthen your technical and interpersonal skills in a fast-paced healthcare tech environment, gain experience with Zendesk and healthcare workflows, and grow your ability to manage complex, shifting priorities while making a tangible impact on patient care and satisfaction.