Job Overview
Location
Foster City, CA (Hybrid) In office M,W,F
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Support Specialist at Replit, you will be at the forefront of helping developers build applications using natural language, directly contributing to the mission of democratizing software development by removing traditional barriers to application creation.
- • On a day-to-day basis, you will work directly with Replit customers via support tickets to solve account, billing, and product issues while meeting daily ticket volume and resolution time targets, collaborate with the support team to share user feedback with Product and Engineering, maintain the Support Team’s Knowledge Base, partner with Engineering on complex billing escalations, and help refine support processes as the team and product grow.
- • You will join a small, global team of support specialists and engineers united by Replit’s mission to enable the next billion software creators, working in a hybrid environment from the Foster City, CA office with in-office requirements on Monday, Wednesday, and Friday.
- • In this role, you will develop deep expertise in customer support for a fast-growing SaaS platform, sharpen your communication and problem-solving skills in a metrics-driven environment, gain experience with tools like Zendesk, Stripe, and Slack, and have the opportunity to influence product improvements by surfacing user insights to internal teams.
🎯 Requirements
- • 4+ years of customer support experience
- • Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
- • Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
- • Ability to work efficiently in fast-paced, high-volume support environments
- • Strong time management and ticket triage skills
- • Comfortable working in a metrics-driven environment
🏖️ Benefits
- • Competitive Salary & Equity
- • 401(k) Program with a 4% match
- • Health, Dental, Vision and Life Insurance
- • Short Term and Long Term Disability
- • Paid Parental, Medical, Caregiver Leave
- • Commuter Benefits
- • Monthly Wellness Stipend
- • Autonomous Work Environment
- • In Office Set-Up Reimbursement
- • Flexible Time Off (FTO) + Holidays
- • Quarterly Team Gatherings
- • In Office Amenities
Skills & Technologies
About Replit, Inc.
Replit is an online, collaborative, integrated development environment (IDE) that allows users to write, run, and share code in numerous programming languages directly from their web browser. It provides a cloud-based platform, eliminating the need for local setup and dependencies. Replit supports real-time collaboration, enabling multiple users to code together simultaneously on the same project, making it ideal for educational purposes, team projects, and rapid prototyping. The platform offers a vast array of features including version control integration, package management, and deployment tools, democratizing software development for beginners and experienced programmers alike.
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