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Support Specialist

Replit, Inc.

Job Overview

Location

Foster City, CA (Hybrid) In office M,W,F

Job Type

Full-time

Full Job Description

📋 Description

• As a Support Specialist at Replit, you will be at the forefront of helping developers create applications using natural language, directly impacting the mission to democratize software development for millions of users worldwide.
• You will work directly with customers via support tickets to resolve account, billing, and product issues while meeting daily ticket volume and resolution time targets, collaborating with the support team to share user feedback with Product and Engineering.
• You will join a small, global team of support specialists and engineers united by Replit’s mission to empower the next billion software creators, working in a hybrid environment in Foster City, CA with in-office days on Monday, Wednesday, and Friday.
• You will develop expertise in customer support workflows, contribute to the team’s Knowledge Base, partner with Engineering on complex escalations, and help shape support processes as the product and team scale.

🎯 Requirements

• 4+ years of customer support experience
• Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
• Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
• Ability to work efficiently in fast-paced, high-volume support environments
• Strong time management and ticket triage skills
• Comfortable working in a metrics-driven environment

🏖️ Benefits

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Skills & Technologies

REST

Hybrid

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Replit, Inc.

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About Replit, Inc.

Replit is an online, collaborative, integrated development environment (IDE) that allows users to write, run, and share code in numerous programming languages directly from their web browser. It provides a cloud-based platform, eliminating the need for local setup and dependencies. Replit supports real-time collaboration, enabling multiple users to code together simultaneously on the same project, making it ideal for educational purposes, team projects, and rapid prototyping. The platform offers a vast array of features including version control integration, package management, and deployment tools, democratizing software development for beginners and experienced programmers alike.

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