Support Specialist, Contract

📋 Description

• • Support Specialist, Contract role at Handshake Technologies, Inc. focused on delivering exceptional customer support to employers, students, and career services users via email and phone, contributing to a seamless user experience and supporting the mission to democratize opportunity in the AI economy.
• • Day-to-day responsibilities include resolving ~20-30 email tickets and handling ~10 phone calls over a 4-hour shift daily, attending 1-3 team meetings weekly, and completing administrative tasks such as training and checking announcements, all while maintaining high standards in response and resolution times.
• • Join a mission-driven team backed by leaders from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, working with Fortune 500 companies, top educational institutions, and foundational AI labs to power career discovery and hiring for 20 million knowledge workers.
• • Opportunity to develop technical troubleshooting skills, build cross-functional collaboration experience with Product, Engineering, and Customer Success teams, and grow expertise in a fast-paced, high-growth SaaS environment with potential for contract extension or conversion to a permanent role.