Support Specialist, ESD

📋 Description

• • The Support Specialist, ESD role at XTIUM is critical to ensuring seamless technical support for enterprise software solutions, directly impacting customer satisfaction and operational continuity by resolving issues efficiently and maintaining high service standards.
• • Day-to-day responsibilities include responding to customer inquiries via ticketing systems, diagnosing and troubleshooting software and hardware issues, escalating complex problems to appropriate teams, documenting solutions in knowledge bases, and providing clear communication to users throughout the resolution process.
• • XTIUM is a global technology company focused on delivering innovative enterprise solutions, with a distributed team that values collaboration, continuous learning, ownership, and accountability across all levels of the organization.
• • In this role, you will develop strong technical troubleshooting skills, deepen your understanding of enterprise software environments, enhance customer communication abilities, and gain experience in incident management and knowledge sharing — positioning you for growth into senior support or technical specialist roles.