Job Overview
Location
Hybrid or Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Support Team Executive at Moneybox Limited, a fast-growing fintech company that combines saving, investing, home-buying, and retirement services into one award-winning app, helping users build wealth from any starting point.
- • Day-to-day responsibilities include providing exceptional customer support to existing and potential users via multiple channels, resolving inquiries about the Moneybox app and its financial products, ensuring timely and empathetic responses, and contributing to a seamless user experience that drives customer satisfaction and retention.
- • The Support team is central to Moneybox’s mission of delighting customers and maintaining its reputation for outstanding service during a period of rapid user growth; the team works collaboratively to uphold high standards of support and continuously improve service quality.
- • In this role, you will develop strong communication and problem-solving skills, gain deep knowledge of personal finance products and digital banking services, and contribute to process improvements that enhance customer outcomes—building a foundation for growth within Moneybox’s customer-focused operations.
🎯 Requirements
- • Excellent written and verbal communication skills with a customer-centric mindset
- • Ability to empathize with users and handle inquiries calmly and professionally
- • Experience in customer support, service, or a client-facing role (preferably in fintech, banking, or tech)
- • Comfortable working in a fast-paced, evolving environment with a proactive attitude
- • Proficiency with digital tools and platforms (e.g., CRM systems, ticketing software, communication apps)
- • Strong attention to detail and ability to multitask while maintaining accuracy
🏖️ Benefits
- • Hybrid or remote working flexibility to suit your location and lifestyle
- • Opportunity to work with an innovative, award-winning fintech app making a real impact on users’ financial wellbeing
- • Collaborative and inclusive team culture focused on growth, learning, and mutual support
- • Access to professional development resources and internal training to build expertise in financial services and customer experience
- • Competitive salary and benefits package aligned with Moneybox’s commitment to employee wellbeing
- • Regular team events and initiatives that foster connection and engagement across remote and hybrid teams
Skills & Technologies
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About Moneybox Limited
Moneybox Limited is a UK-based fintech that provides a mobile app allowing users to round up everyday card purchases and invest the spare change into tracker funds, Lifetime ISAs, pensions and savings accounts. It combines automated micro-investing with goal-based financial planning, offering ready-made portfolios, educational content and banking-style features such as debit cards and savings pots. Regulated by the Financial Conduct Authority, the company targets first-time and younger investors seeking simple, low-cost routes into saving and investing.
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