Job Overview
Location
Hybrid or Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • The Support Team Executive will play a key role in ensuring that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers.
- • The successful candidate will be responsible for leading the Support team, providing guidance and direction to ensure that the team is equipped to handle the growing demand for our services.
- • The role will involve developing and implementing strategies to improve customer satisfaction, reducing the number of customer complaints, and increasing the overall efficiency of the Support team.
- • The Support Team Executive will work closely with other teams, including Sales, Marketing, and Product, to ensure that customer needs are met and that the Support team is aligned with the overall business strategy.
- • The successful candidate will have a strong background in customer service and support, with experience in leading and managing a team.
- • They will be able to demonstrate a passion for delivering exceptional customer experiences and a commitment to continuous improvement.
- • The Support Team Executive will be responsible for managing the Support team's budget, ensuring that resources are allocated effectively to meet the needs of the business.
- • They will also be responsible for developing and implementing training programs to ensure that the Support team has the skills and knowledge required to deliver exceptional customer experiences.
- • The role will involve working closely with the Support team to identify areas for improvement and implementing changes to improve the overall efficiency and effectiveness of the team.
- • The Support Team Executive will be responsible for reporting on customer satisfaction metrics and providing insights to the leadership team on areas for improvement.
- • They will also be responsible for developing and implementing processes to ensure that customer feedback is captured and acted upon.
- • The role will involve working closely with other teams to ensure that customer needs are met and that the Support team is aligned with the overall business strategy.
🎯 Requirements
- • 3+ years of experience in a customer-facing role, preferably in a leadership position.
- • Proven track record of improving customer satisfaction and reducing customer complaints.
- • Strong leadership and management skills, with experience in leading and managing a team.
- • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- • Ability to work in a fast-paced environment and adapt to changing priorities.
- • Strong knowledge of customer service principles and practices.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a dynamic and growing company.
- • Collaborative and supportive work environment.
- • Professional development opportunities, including training and mentorship programs.
- • Flexible working arrangements, including hybrid or remote work options.
Skills & Technologies
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About Moneybox Limited
Moneybox Limited is a UK-based fintech that provides a mobile app allowing users to round up everyday card purchases and invest the spare change into tracker funds, Lifetime ISAs, pensions and savings accounts. It combines automated micro-investing with goal-based financial planning, offering ready-made portfolios, educational content and banking-style features such as debit cards and savings pots. Regulated by the Financial Conduct Authority, the company targets first-time and younger investors seeking simple, low-cost routes into saving and investing.
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