SVP Client Account Management

Health Catalyst

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• As the SVP of Client Account Management at Health Catalyst, you will play a strategic leadership role in driving the success and growth of client relationships, ensuring customer needs are met and understood across every department while overseeing the Client Account Management team and developing/executing account strategies to ensure satisfaction and retention of valued clients.
• You will lead, mentor, and inspire a high-performing team, set clear goals, drive a performance-based culture, and manage team expansion as the business scales; develop and execute strategic account plans to drive growth, retention, and satisfaction; cultivate strong relationships with key clients and senior leadership; own ARR retention, logo retention, and upsell metrics; analyze KPIs and client metrics to optimize effectiveness; oversee contract negotiations and renewals; partner with cross-functional teams including Implementation, Sales, Marketing, and Product; and act as the voice of the customer within the organization to ensure feedback is incorporated into product development and company strategy.
• Health Catalyst is one of the nation’s leading healthcare performance improvement companies, achieving documented clinical, operational, and financial improvements for top healthcare organizations and increasingly serving international markets through its mission to be the catalyst for massive, measurable, data-informed healthcare improvement via data integration, analytics delivery, expert enablement, and team engagement.
• In this role, you will achieve measurable impact on client retention and revenue growth, develop executive-level strategic thinking, strengthen cross-functional leadership capabilities, and shape customer-centric product and service strategies while leading a high-performing team in a fast-paced, high-growth SaaS environment focused on healthcare transformation.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field; or equivalent work experience
• 10+ years of customer management or account management leadership experience
• Experience working at a health system or healthcare technology company required
• Experience working at a Software as a Service (SaaS) company required
• Experience with CRM software and account management tools
• Strong strategic thinking and problem-solving skills

🏖️ Benefits

• Opportunity to drive massive, measurable, data-informed healthcare improvement
• Leadership role in a high-growth SaaS environment with strategic impact
• Chance to build and mentor a high-performing Client Account Management team
• Involvement in shaping product development through customer advocacy
• Exposure to cross-functional collaboration with sales, marketing, product, and implementation teams
• Recognition as part of a best place to work focused on team engagement and development

Skills & Technologies

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Health Catalyst

Visit Website

About Health Catalyst

Health Catalyst is a company dedicated to improving healthcare outcomes and reducing costs through data analytics and technology. They provide a comprehensive data platform and a suite of analytics applications designed to help healthcare organizations leverage their data for better decision-making. Their solutions address various challenges, including patient safety, care coordination, operational efficiency, and financial performance. By integrating data from disparate sources and offering intuitive tools, Health Catalyst empowers clinicians and administrators to identify trends, predict risks, and implement evidence-based interventions. Their focus is on driving measurable improvements in quality, safety, and affordability within the healthcare ecosystem.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.