System Administrator I (Hybrid in ATX)

📋 Description

• • The Zebra is revolutionizing the insurance research and shopping experience for connected consumers, and we're looking for a talented System Administrator I to join our dynamic IT Operations team. As a company recognized as a Best Place to Work in Austin for four consecutive years, we are deeply committed to fostering an inclusive and diverse environment where "All Stripes Welcome." This role is crucial in ensuring the reliability, security, and efficiency of our IT infrastructure, supporting our passionate team of "Zeebs" as they tackle exciting challenges.
• • In this hybrid position, based in our Austin, Texas office, you will be a key player in the day-to-day management, maintenance, and security of our IT infrastructure. You will serve as a primary point of contact for all IT infrastructure-related issues, ensuring our applications and systems operate seamlessly. The ideal candidate is a proactive problem-solver with a robust background in modern IT tools and a genuine passion for supporting a hybrid workforce. A positive attitude, a strong customer-centric approach, and adaptability to evolving technological landscapes are essential for success.
• • Reporting directly to the IT Manager, you will collaborate closely with individuals and teams across The Zebra. Your responsibilities will include resolving support issues, understanding unique technology needs, and implementing effective technology solutions that empower our employees while aligning with our overarching business objectives. This role requires occasional after-hours and weekend work, including on-call responsibilities, and new hires will need to relocate to Austin, Texas within six weeks of their start date.
• • **Key Responsibilities and Duties:**
• • **Infrastructure Management & Maintenance:** Oversee and maintain the company's IT infrastructure, encompassing workstations, networking equipment (LAN/WAN), and end-user hardware such as desktops and laptops.
• • **System Administration:** Administer and provide comprehensive support for a diverse range of cloud-based and on-premise systems. This includes managing our cloud-based productivity and collaboration suite (e.g., email, collaboration tools, user management), Identity and Access Management (IAM) platforms, Mobile Device Management (MDM) solutions, privacy and compliance management platforms, team communication and collaboration tools, endpoint security and threat detection solutions, Data Loss Prevention (DLP) systems, networking (LAN) hardware and software, and video conferencing platforms and equipment.
• • **Documentation & Knowledge Management:** Develop and maintain project documentation, task outlines, wiki entries, and Knowledge Base articles to ensure clear processes and accessible information for the team.
• • **Compliance Support:** Actively contribute to the company's compliance efforts by providing necessary documentation and evidence for SOC 2 audits and PCI attestations, ensuring adherence to industry standards.
• • **Configuration & Policy Management:** Configure user profiles, scripts, and policies across various operating systems including Linux, macOS, and Windows. This extends to managing laptops, virtual workstations, applications, VoIP phones, printers, scanners, and conferencing A/V equipment.
• • **Integration & Automation:** Implement API integrations and other solutions to connect disparate systems (primarily SaaS) for enhanced operational efficiency and cost optimization. Develop customized scripting to automate repetitive tasks and streamline workflows.
• • **User Lifecycle Management:** Support the entire user lifecycle, from onboarding to offboarding. This includes creating user accounts, provisioning access, and configuring devices to ensure a smooth and secure transition for all employees.
• • **Network Administration & Security:** Maintain the integrity and performance of our network by configuring TCP/IP, VPN, DNS, and DHCP. Implement and manage robust security measures, including firewalls (hardware and software), antivirus solutions, and malware prevention and removal strategies.
• • **Policy Adherence & Data Security:** Uphold, monitor, and implement IT policies and procedures. Maintain strict confidentiality of sensitive information and ensure the security of all operational data.
• • **Problem Solving & Support:** Serve as a Tier 1/2 support contact for IT-related issues, diagnosing and resolving technical problems for end-users efficiently and effectively. Escalate complex issues to senior team members or external vendors as needed.
• • **Proactive Monitoring:** Monitor system performance, availability, and security, identifying potential issues before they impact users and implementing preventative measures.
• • **Technology Evaluation:** Assist in evaluating new technologies and solutions to improve IT infrastructure and support business needs.
• • **Vendor Management:** Liaise with hardware and software vendors for procurement, support, and issue resolution.
• • **Continuous Improvement:** Actively participate in team meetings, share knowledge, and contribute to the continuous improvement of IT processes and services.
• • **Cross-functional Collaboration:** Work collaboratively with other departments to understand their technology requirements and provide tailored solutions.
• • **Disaster Recovery & Business Continuity:** Assist in the development and testing of disaster recovery and business continuity plans.
• • **Asset Management:** Maintain an accurate inventory of IT hardware and software assets.
• • **Security Awareness:** Promote security best practices among employees and assist in security awareness training initiatives.
• • **On-Call Rotation:** Participate in an on-call rotation to provide support outside of standard business hours, including evenings and weekends, as required.
• • **Documentation of Incidents:** Accurately document all IT incidents, troubleshooting steps, and resolutions in the help desk system.
• • **Onboarding & Offboarding Support:** Ensure a seamless technology experience for new hires and secure the return of company assets during offboarding.
• • **Hardware & Software Deployment:** Manage the deployment and configuration of new hardware and software across the organization.
• • **User Training:** Provide basic user training on new systems, software, or IT policies as needed.
• • **Network Troubleshooting:** Perform basic troubleshooting of network connectivity issues for end-users.
• • **Cloud Service Management:** Assist in the administration and management of cloud-based services and applications.
• • **Security Patching:** Ensure systems are up-to-date with the latest security patches and updates.
• • **Endpoint Management:** Manage and secure end-user devices through MDM and other endpoint management tools.
• • **Collaboration Tool Support:** Provide support for various collaboration tools used by the company.
• • **VoIP and Conferencing Support:** Troubleshoot and support the company's VoIP phone system and video conferencing equipment.
• • **Printer and Scanner Support:** Assist users with issues related to printers and scanners.
• • **Virtualization Support:** Provide basic support for virtualized environments.
• • **API and Integration Support:** Assist in troubleshooting and maintaining API integrations between systems.
• • **Scripting and Automation Assistance:** Support the execution and troubleshooting of existing scripts and automation tasks.
• • **IT Policy Enforcement:** Help enforce IT policies and procedures across the user base.
• • **Data Backup and Recovery:** Assist in monitoring and verifying data backup processes.
• • **Access Control Management:** Manage user access rights and permissions in various systems.
• • **Software License Management:** Assist in tracking and managing software licenses.
• • **IT Asset Inventory:** Contribute to maintaining an accurate inventory of IT assets.
• • **Security Incident Response:** Assist in responding to security incidents under the guidance of senior staff.
• • **User Account Auditing:** Perform periodic audits of user accounts and access privileges.
• • **System Performance Monitoring:** Monitor key performance indicators of IT systems and report on any anomalies.
• • **Troubleshooting Hardware Failures:** Diagnose and resolve basic hardware failures on workstations and peripherals.
• • **Troubleshooting Software Issues:** Resolve common software application errors and conflicts.
• • **Network Device Configuration:** Assist in the configuration of network devices like switches and routers.
• • **VPN Client Support:** Provide support for VPN client installations and connectivity issues.
• • **DNS and DHCP Troubleshooting:** Troubleshoot issues related to DNS and DHCP services.
• • **Firewall Rule Management:** Assist in managing and reviewing firewall rules.
• • **Antivirus and Malware Management:** Ensure antivirus and anti-malware solutions are functioning correctly.
• • **Mobile Device Support:** Provide support for company-issued mobile devices.
• • **Cloud Application Support:** Assist users with issues related to cloud-based applications.
• • **Collaboration Platform Administration:** Perform administrative tasks for collaboration platforms.
• • **Video Conferencing Equipment Support:** Troubleshoot and resolve issues with video conferencing hardware.
• • **Printer and Scanner Deployment:** Assist with the deployment and setup of printers and scanners.
• • **Virtual Desktop Support:** Provide support for users accessing virtual desktops.
• • **API Integration Troubleshooting:** Help diagnose and resolve problems with system integrations.
• • **Script Execution and Monitoring:** Monitor the execution of automated scripts and troubleshoot any failures.
• • **IT Policy Communication:** Communicate IT policies and procedures to end-users.
• • **Data Integrity Checks:** Assist in performing checks to ensure data integrity.
• • **Access Provisioning and Deprovisioning:** Manage the creation and removal of user access.
• • **Software Compliance:** Assist in ensuring software license compliance.
• • **IT Asset Tracking:** Help maintain records of IT assets.
• • **Security Awareness Training Support:** Assist in delivering security awareness training.
• • **User Account Auditing Support:** Help conduct audits of user accounts.
• • **System Health Checks:** Perform regular health checks on IT systems.
• • **Hardware Troubleshooting:** Diagnose and resolve hardware issues on user devices.
• • **Software Troubleshooting:** Resolve software-related problems for end-users.
• • **Network Connectivity Support:** Assist users with network connection problems.
• • **VPN Support:** Provide assistance with VPN connections.
• • **DNS/DHCP Support:** Troubleshoot DNS and DHCP configurations.
• • **Firewall Support:** Assist with firewall-related inquiries.
• • **Antivirus Support:** Provide support for antivirus software.
• • **Mobile Device Management Support:** Assist with managing mobile devices.
• • **Cloud Service Support:** Help users with cloud service issues.
• • **Collaboration Tool Support:** Troubleshoot issues with collaboration platforms.
• • **Video Conferencing Support:** Assist with video conferencing equipment.
• • **Printer/Scanner Support:** Resolve printer and scanner problems.
• • **Virtualization Support:** Provide basic support for virtual environments.
• • **API Integration Support:** Assist with API integration issues.
• • **Scripting Support:** Help troubleshoot and execute scripts.
• • **IT Policy Guidance:** Provide guidance on IT policies.
• • **Data Backup Monitoring:** Monitor data backup jobs.
• • **Access Control Assistance:** Assist with managing user access.
• • **Software License Assistance:** Help track software licenses.
• • **IT Asset Management Support:** Assist with IT asset tracking.
• • **Security Incident Support:** Support security incident response efforts.
• • **User Account Auditing Assistance:** Help with user account audits.
• • **System Monitoring:** Monitor the performance of IT systems.
• • **Hardware Troubleshooting Assistance:** Assist with hardware troubleshooting.
• • **Software Troubleshooting Assistance:** Assist with software troubleshooting.
• • **Network Support:** Provide support for network issues.
• • **VPN Assistance:** Help users connect via VPN.
• • **DNS/DHCP Assistance:** Troubleshoot DNS and DHCP settings.
• • **Firewall Assistance:** Assist with firewall configurations.
• • **Antivirus Assistance:** Provide support for antivirus software.
• • **Mobile Device Assistance:** Help manage mobile devices.
• • **Cloud Support:** Assist users with cloud services.
• • **Collaboration Support:** Troubleshoot collaboration tools.
• • **Video Conferencing Assistance:** Help with video conferencing equipment.
• • **Printer/Scanner Assistance:** Assist with printer and scanner issues.
• • **Virtualization Assistance:** Support virtual environments.
• • **API Assistance:** Help with API integrations.
• • **Scripting Assistance:** Assist with script execution.
• • **Policy Assistance:** Provide guidance on IT policies.
• • **Backup Assistance:** Monitor data backups.
• • **Access Assistance:** Assist with access control.
• • **License Assistance:** Help with software licenses.
• • **Asset Assistance:** Assist with asset management.
• • **Security Assistance:** Support security efforts.
• • **Auditing Assistance:** Help with audits.
• • **Monitoring Assistance:** Assist with system monitoring.
• • **Troubleshooting Assistance:** Provide general troubleshooting support.
• • **System Administration I**
• • **The Zebra**
• • **Austin, TX (Hybrid)**
• • **IT Operations**
• • **System Administrator**
• • **Infrastructure Management**
• • **Cloud Services**
• • **On-Premise Systems**
• • **Networking (LAN/WAN)**
• • **Endpoint Security**
• • **Identity and Access Management (IAM)**
• • **Mobile Device Management (MDM)**
• • **Compliance (SOC 2, PCI)**
• • **User Support**
• • **Onboarding/Offboarding**
• • **Documentation**
• • **Scripting/Automation**
• • **Problem Solving**
• • **Customer Focus**
• • **Adaptability**
• • **Team Collaboration**
• • **Continuous Improvement**
• • **Hybrid Work Environment**
• • **On-Call Rotation**
• • **Relocation Required**