Job Overview
Location
Remote
Job Type
Contract
Category
Software Engineering
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • Are you a highly organized, detail-oriented, and empathetic professional passionate about fostering a positive and supportive work environment? Scale Army Careers, a rapidly growing startup specializing in connecting top talent with American clients, is seeking a dedicated Talent Success Specialist to join our dynamic, fully remote team.
- • In this pivotal role, you will be instrumental in ensuring the ongoing success, satisfaction, and retention of our valued contractors. You will serve as a primary point of contact, offering unwavering support throughout their journey with us, from the initial onboarding phase through to their offboarding, and maintaining a consistent presence to address any needs or concerns that may arise.
- • Your core mission will revolve around cultivating strong, trusting relationships with our talent pool. This involves proactively engaging with contractors through regular check-ins, where you will meticulously gauge their satisfaction levels, actively listen to and address any emerging concerns, and provide timely, effective support. Your empathetic approach and genuine dedication to contractor well-being will be key to fostering a positive company culture and ensuring we retain our exceptional talent.
- • A significant aspect of your role will involve managing the lifecycle of contractor engagement. You will guide new hires seamlessly through the onboarding process, ensuring they have all the necessary resources, information, and support to integrate successfully into their roles and our company culture. Similarly, you will manage the offboarding process with professionalism and care, ensuring a positive final experience for departing contractors.
- • Beyond direct contractor support, you will play a crucial role in operational efficiency. This includes overseeing the entire process of hardware purchasing and equipment management. You will be responsible for procuring necessary equipment, ensuring its timely distribution to contractors, and maintaining a comprehensive inventory of company assets. Furthermore, you will be the go-to person for providing essential technical support to employees experiencing issues with their assigned hardware, ensuring minimal disruption to their work.
- • Collaboration is key in this role. You will work closely with the broader HR team to develop and implement innovative programs and initiatives aimed at enhancing employee engagement and retention. Your insights and feedback will be invaluable in shaping our talent management strategies.
- • You will also be involved in supporting HR management with critical administrative tasks, including assisting with payroll processing and addressing payroll-related inquiries from employees, ensuring accuracy and timeliness.
- • This is a fully remote position, offering the flexibility to work from anywhere within LATAM, Africa, and Eastern Europe. However, please note that as we support U.S.-based clients, candidates must be available to work during U.S. business hours, specifically aligning with the 9 AM - 5 PM EST time zone. This ensures seamless communication and support for our clients and their teams.
- • We pride ourselves on a cool and fun startup vibe, encouraging a collaborative and energetic atmosphere despite the remote nature of our work. If you are a proactive problem-solver with exceptional communication and interpersonal skills, and a passion for nurturing talent, we encourage you to apply and help us continue to build a world-class team.
- • Your ability to build trust, demonstrate empathy, and manage multiple priorities effectively will be paramount to your success in this role. You will be a vital link between our company, our clients, and the incredible talent we represent, ensuring a mutually beneficial and rewarding experience for all parties involved.
- • This position offers a unique opportunity to make a significant impact on our company's growth and success by ensuring our most valuable asset – our people – feel supported, engaged, and empowered to do their best work. You will be at the forefront of talent retention, contributing directly to our reputation as an employer of choice.
🎯 Requirements
- • Proven experience in a similar role within HR, Talent Management, or a related field, with a strong understanding of contractor lifecycle management.
- • Exceptional empathy, active listening, and interpersonal skills, with a demonstrated ability to build trusting relationships with individuals at all levels.
- • Excellent verbal and written communication skills, coupled with proficiency in conducting effective video calls for remote interactions.
- • Experience with hardware purchasing, equipment management, and basic technical support for remote employees.
🏖️ Benefits
- • Fully remote work environment with flexibility across LATAM, Africa, and Eastern Europe.
- • Opportunity to work with a fast-growing, dynamic startup with a fun and engaging company culture.
- • Direct impact on talent retention and contractor success.
- • Collaborative and supportive team environment.
Skills & Technologies
Remote
About Scale Army Careers
Scale Army Careers is a platform dedicated to providing information and resources for individuals interested in pursuing a career within the military. It aims to bridge the gap between potential recruits and the opportunities available in various branches of the armed forces. The website offers insights into different roles, training programs, and the overall lifestyle associated with military service. It serves as a comprehensive guide for those seeking to understand the requirements, benefits, and challenges of a career in the army. The platform emphasizes career development and personal growth within a structured and disciplined environment, highlighting the value of service and commitment.
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