Team Lead, Customer Service (Scripps)

📋 Description

• • As a Team Lead, Customer Service at R1 RCM Inc., you will play a critical role in supporting the company’s mission to transform the patient experience and financial performance of healthcare providers through technology-driven revenue cycle solutions. You will help build new projects while managing escalated customer service cases, ensuring high-quality service delivery and operational excellence.
• • Day to day, you will prepare, analyze, and provide daily, weekly, and monthly productivity metrics; develop and coach team members in skills and processes to promote quality; assist in establishing and implementing departmental initiatives; measure and monitor staffing levels, assign duties and responsibilities appropriately; complete performance evaluations, track time and attendance; troubleshoot and resolve client issues with urgency; and train and educate staff on new process changes.
• • You will be part of a growing, mission-driven team at R1 RCM, a leader in healthcare revenue cycle management that combines a global workforce of revenue cycle professionals with advanced technology platforms including analytics, AI, intelligent automation, and workflow orchestration to serve hospitals, health systems, and medical groups across the U.S.
• • In this role, you will have the opportunity to develop leadership and coaching skills, gain experience in performance management and process improvement, contribute to cross-functional collaboration, and grow your career in a supportive environment that values innovation, community impact, and employee development.