Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Serve as team lead for the Neurology Patient Access team, supporting daily operational efficiency in collaboration with the team supervisor.
- • Assist staff with operational challenges, including resolving backlogs and addressing escalated patient or insurance-related calls.
- • Conduct monthly quality assurance reviews by evaluating recorded phone calls to ensure compliance and service standards.
- • Cover for staff members during absences, maintaining uninterrupted patient access services.
- • Participate in training and onboarding new team members, ensuring consistent understanding of protocols and procedures.
- • Lead monthly one-on-one meetings with team members to provide feedback, support development, and align with department goals.
- • Identify and resolve department-specific billing and collection trends related to payor policies and procedures.
- • Resolve complex invoices requiring special attention within the team’s scope of responsibility.
- • Collaborate with management on special projects aimed at improving operational workflows or payor performance.
- • Motivate team members and foster a collaborative environment focused on achieving departmental and organizational objectives.
- • Utilize ICD-9 and CPT coding knowledge to support accurate billing and claims resolution.
- • Work remotely in a home office environment with standard office equipment and telecommunications software.
- • Maintain awareness of third-party payer systems and billing platforms to support accurate and timely collections.
- • Ensure all activities align with institutional mission, guiding principles, and compliance standards.
🎯 Requirements
- • High school diploma or equivalent
- • Minimum 2 years of experience in insurance or collections
- • Proficiency in ICD-9 and CPT coding
🏖️ Benefits
- • Up to 22 days of vacation, 10 recognized holidays, and sick time
- • Competitive health insurance with priority appointments and lower copays/coinsurance
- • Free Metro transit U-Pass for eligible employees
- • 7% university contribution to a defined contribution (403(b)) Retirement Savings Plan
- • 4 weeks of caregiver leave to bond with a new child
- • Tuition coverage for employee and dependents: 100% at WashU, 40% elsewhere after seven years of service
- • Wellness resources including mental health support, EAP, annual health screenings, and mindfulness programs
Skills & Technologies
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About Washington University in St. Louis
Washington University in St. Louis is a private research university founded in 1853. It offers undergraduate, graduate, and professional programs across seven schools, including Arts & Sciences, Engineering, Medicine, Law, and Business. Located in St. Louis, Missouri, the university is classified as an R1 doctoral university with very high research activity. It operates a 169-acre Danforth Campus and a 164-acre Medical Campus, along with the Tyson Research Center. The university is affiliated with Barnes-Jewish Hospital and conducts extensive interdisciplinary research in biomedicine, engineering, social policy, and the arts.
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