Team Manager, Financial Crime, AML

📋 Description

• • Lead and inspire a team of approximately 11 Financial Crime Investigators, fostering a high-performance culture that is both empathetic and results-driven.
• • Take ownership of the personal and professional development of each team member, providing tailored coaching, constructive feedback, and expert guidance on complex financial crime tasks.
• • Drive continuous improvement in team performance by analyzing key metrics, identifying trends, and reporting actionable insights to operational leadership.
• • Ensure the team consistently meets and exceeds service level agreements (SLAs) and operational targets, maintaining the highest standards of quality and efficiency in all financial crime operations.
• • Act as a crucial conduit for communication, effectively embedding organizational changes and new processes within the team, ensuring understanding and buy-in.
• • Proactively identify opportunities to enhance operational processes and tooling by aggregating and channeling feedback from the team to inform business strategy and development.
• • Contribute significantly to a robust control environment by diligently minimizing operational breaches and preventing risk events, safeguarding both the bank and its customers.
• • Conduct thorough reviews of customer complaints attributed to the team, identifying root causes and implementing corrective actions to prevent recurrence and improve customer experience.
• • Play an active role in shaping the future of the Financial Crime team by participating in and conducting job interviews for new Financial Crime Investigators, contributing to key hiring decisions.
• • Uphold Monzo's values by chairing employee relations cases with fairness, consistency, and a deep understanding of HR best practices, ensuring a supportive and compliant work environment.
• • Provide technical coaching and advice on a range of Anti-Money Laundering (AML) tasks, including but not limited to transaction monitoring, the creation of Suspicious Activity Reports (SARs), account closures, and the management of complex escalations.
• • Develop and maintain a deep understanding of current financial crime trends, typologies, and regulatory landscapes to ensure the team's strategies remain effective and compliant.
• • Foster an environment where team members feel empowered to raise concerns, share insights, and contribute to the collective knowledge base of the Financial Crime department.
• • Collaborate with other Team Managers and operational leaders to share best practices, address cross-functional challenges, and contribute to the overall success of the Financial Crime Operations function.
• • Champion a culture of continuous learning and professional development within the team, encouraging team members to leverage their learning budgets and seek out new knowledge and skills.
• • Manage workload distribution and resource allocation effectively to ensure optimal team performance and adherence to deadlines, particularly during periods of high volume or significant operational change.
• • Serve as a point of escalation for complex cases or challenging team dynamics, providing timely and effective resolution.
• • Contribute to the development and refinement of training materials and onboarding processes for new Financial Crime Investigators.
• • Ensure all team activities are conducted in line with Monzo's policies, procedures, and regulatory obligations, maintaining a strong ethical compass.
• • Regularly assess individual and team performance against established KPIs and objectives, providing clear, actionable feedback and support for development.
• • Act as a role model for leadership, demonstrating resilience, integrity, and a commitment to Monzo's mission and values in all interactions.
• • Participate in broader departmental initiatives and projects aimed at enhancing the bank's financial crime prevention capabilities and customer protection measures.
• • Maintain a proactive approach to risk management, identifying potential vulnerabilities and implementing preventative controls.
• • Ensure clear and consistent communication of team goals, objectives, and performance expectations.
• • Support the operational leadership in strategic planning and decision-making processes by providing valuable team-level insights and feedback.
• • Celebrate team successes and acknowledge individual contributions to foster a positive and motivating work environment.
• • Guide team members through challenging periods, offering support and resources to ensure their well-being and continued engagement.
• • Uphold the integrity of financial crime investigations and reporting, ensuring accuracy and thoroughness in all documentation and decision-making.
• • Stay abreast of technological advancements and innovative solutions in financial crime prevention, assessing their potential applicability to Monzo's operations.
• • Contribute to a culture of transparency and accountability within the team and the wider organization.