Technical Account Manager

LiveKit, Inc.

Job Overview

Location

Remote, London

Job Type

Full-time

Full Job Description

📋 Description

• Own the long-term technical relationship with a portfolio of strategic accounts, serving as their primary expert on LiveKit’s platform and representing their needs internally.
• Drive architecture reviews and design consultations to assess customer deployments, model growth trajectories, and guide them toward scalable solutions on LiveKit’s infrastructure.
• Identify capability gaps between customers’ current implementations and LiveKit’s platform features to deepen product adoption and unlock new use cases.
• Orchestrate cross-functional teams including Developer Success Engineers, Forward Deployed Engineers, support, and engineering to deliver seamless technical outcomes for each account.
• Translate customer feedback into actionable product, pricing, and positioning insights that influence LiveKit’s roadmap and strategic direction.
• Lead executive business reviews that connect platform performance and technical health to measurable business outcomes, proactively surfacing risks and alignment priorities.
• Serve as the primary point of contact during critical escalations, ensuring customer leadership is informed and supported through resolution.
• Travel on-site with customers for major product launches, key technical milestones, and executive-level reviews to strengthen relationships and ensure successful deployments.
• Identify early signals of customer expansion opportunities and hand off qualified leads cleanly to the sales team without carrying a quota.
• Build and refine the Technical Account Manager playbook from the ground up, defining engagement models, success metrics, and operational processes for future TAM hires.
• Maintain a proactive system for tracking customer health, anticipating issues before they escalate, and ensuring consistent value delivery across the portfolio.
• Communicate with precision in both written and verbal formats, tailoring messaging for engineering teams and executive stakeholders alike—delivering clear, unsoftened technical recommendations when necessary.
• Rapidly ramp on new customer tech stacks, achieving meaningful technical conversations within days rather than weeks.
• Act as the trusted technical voice for engineering teams, earning credibility through deep understanding of real-time systems, APIs, SDKs, and deployment patterns.
• Contribute to shaping the first TAM function at LiveKit, setting the standard for how strategic customer relationships are managed as the company scales.

🎯 Requirements

• 8+ years in technical, customer-facing roles such as Technical Account Manager, Solutions Architect, Sales Engineer, or senior engineering role with heavy customer exposure.
• Proven track record as the trusted technical advisor to engineering customers, especially in complex or ambiguous technical scenarios.
• Fluency in developer-platform fundamentals including APIs, SDKs, frameworks, and deployment patterns; ability to engage confidently in technical discussions with engineers without writing code daily.
• Familiarity with real-time, distributed, or developer-platform systems, including understanding of technical challenges at scale.
• Ability to own a proactive customer health tracking system and manage a portfolio without relying on reactive firefighting.
• Exceptional written and verbal communication skills, capable of adapting tone and depth for both engineering audiences and executive stakeholders.

🏖️ Benefits

• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy
• Opportunity to contribute to open source alongside world-class engineers
• Opportunity to build a foundational function at a high-growth startup
• Work on infrastructure powering voice AI for major companies like OpenAI, Salesforce, and Spotify

Skills & Technologies

Python

JavaScript

TypeScript

Remote

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LiveKit, Inc.

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About LiveKit, Inc.

LiveKit provides open-source and cloud infrastructure for real-time audio and video applications, offering SDKs, APIs, and managed services that enable developers to embed scalable WebRTC-based communication into apps with features such as live streaming, video calls, and AI-driven voice agents.

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