Job Overview
Location
Redwood City
Job Type
Full-time
Category
Software Engineering
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Build a safer world with us, one incident at a time.
- • Technical Account Managers at Ambient.ai are responsible for helping some of the world’s largest enterprises successfully deploy and operationalize a highly configurable AI platform in complex security environments.
- • This is not a traditional Customer Success role, and it is not a pure post-sales engineering role. It sits in the middle.
- • The best people in this role combine customer leadership, technical curiosity, and strong execution.
- • They can build credibility with technical and operational teams, drive clarity across multiple stakeholders, and keep momentum high from implementation through long-term adoption and growth.
- • If you enjoy working on complex customer problems, learning nuanced technology, and turning large enterprise deployments into real business outcomes, this is a high-impact role with significant visibility and ownership.
- • Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
- • Lead customers through deployment, onboarding, testing, training, and operational rollout.
- • Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes.
- • Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments.
- • Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment.
- • Build trusted relationships with both day-to-day users and executive stakeholders.
- • Capture customer feedback and field insights to help shape product, process, and go-to-market improvements.
- • Identify opportunities to deepen customer impact and expand the partnership over time.
- • Travel up to 30%.
🎯 Requirements
- • 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology.
- • Experience managing multi-stakeholder programs or implementations in enterprise environments.
- • A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together.
- • A customer-facing style that combines structure, urgency, and relationship-building.
- • Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations.
- • Excellent written and verbal communication skills.
- • A high degree of ownership, adaptability, and follow-through.
🏖️ Benefits
- • We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible.
- • We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne.
- • Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company.
- • Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan).
- • We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand).
- • The latest tech and awesome swag will be delivered to your door.
- • Enjoy a full range of opportunities to connect with your awesome co-workers.
- • We love to hike https://www.alltrails.com/us/california/palo-alto, are foodies, and love music! Check out our most recent Ambient Spotify Playlist https://open.spotify.com/playlist/3m2bFd0UGTJ4Uicrw9xPXG?si=985964b33f734b78
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ambient AI Inc.
Ambient AI builds computer-vision software for physical security. Its platform runs on existing cameras, continuously monitoring environments to detect threats such as unauthorized access, weapons, or safety incidents in real time. Using proprietary AI models, it filters out false alarms and sends actionable alerts to security teams. The system integrates with access control and video management systems, providing forensic search and analytics for retail, enterprise, and critical infrastructure. Founded in 2017 and headquartered in San Jose, California, the company serves Fortune 500 customers seeking to reduce reliance on human monitoring and improve incident response.
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