Technical Account Manager 3

📋 Description

• • As a Technical Account Manager 3 at Twilio, you will serve as the designated technical support engineering contact for strategic customers, ensuring their success by resolving complex technical problems that could have costly and far-reaching consequences.
• • Your day-to-day responsibilities include using strong technical and diplomatic skills to address customer issues, collaborating with customers’ developers and Twilio’s Product and Engineering teams via Slack and JIRA, analyzing customer trends and patterns to drive improvements, and providing proactive guidance to reduce susceptibility to business-impacting downtime.
• • Twilio is a remote-first, globally distributed company shaping the future of communications, empowering developers and businesses worldwide to build personalized customer experiences through innovative real-time communication and data solutions, with a strong commitment to diversity, equity, inclusion, and social impact.
• • In this role, you will deepen your expertise in cloud technologies, APIs, and customer advocacy while developing advanced troubleshooting, prioritization, and cross-functional collaboration skills, positioning you to make a measurable impact on customer success and product improvement.