Job Overview
Location
Barcelona
Job Type
Full-time
Category
Software Engineering
Date Posted
November 8, 2025
Full Job Description
đź“‹ Description
- • Be the trusted technical partner for Rossum’s largest enterprise customers, owning the end-to-end technical success of their AI document-processing initiatives from onboarding through global roll-out.
- • Own the technical relationship with C-level, IT, and operations stakeholders at Fortune-500 scale accounts, translating their business pain points into scalable, AI-first solutions that cut manual data entry by 90 %+.
- • Architect and implement custom document workflows in Rossum’s low-code configuration layer and Python-based extensions, ensuring each customer’s unique layout, compliance, and SLA requirements are met without brittle rules.
- • Lead deep-dive discovery workshops to map current-state business processes, surface hidden bottlenecks, and co-create future-state architectures that integrate Rossum via REST/GraphQL APIs with ERP, RPA, and ECM stacks.
- • Serve as tier-3 escalation point for complex technical issues, reproducing bugs, writing concise Jira tickets, and coordinating hot-fix releases with Engineering while keeping customer leadership informed with executive-level summaries.
- • Build and maintain a library of reusable integration patterns, runbooks, and training assets that accelerate time-to-value for new accounts and reduce implementation effort by 30 % within your first year.
- • Define, track, and present quarterly KPI dashboards (automation rate, straight-through processing time, exception rate, NPS) to both customer executives and Rossum leadership, proactively flagging risks and proposing mitigation plans.
- • Champion customer feedback in our Product Council, turning field insights into prioritized roadmap items that influence the next generation of AI extraction models and UX features.
- • Mentor junior Solutions Engineers and Customer Success Managers on API best practices, SQL debugging, and stakeholder communication, raising the technical bar across the entire post-sales organization.
- • Travel to customer sites across EMEA (up to 25 %) for white-boarding sessions, training bootcamps, and go-live celebrations, ensuring every deployment feels like a partnership rather than a vendor transaction.
🎯 Requirements
- • 5+ years in a customer-facing technical role (Solutions Engineer, Technical Account Manager, or similar) within B2B SaaS.
- • Demonstrated success designing and delivering API-based integrations (REST/JSON, webhooks, OAuth) and troubleshooting across distributed systems.
- • Strong command of Business Process Mapping and Technical Requirements Gathering; able to turn ambiguous needs into clear user stories and solution specs.
- • Hands-on experience with at least one scripting or query language (Python, JavaScript, SQL) and familiarity with Git workflows.
- • Excellent communication skills in English; fluency in Spanish or another European language is a strong plus.
🏖️ Benefits
- • 5 weeks paid vacation, 5 sick days, and an additional 2 weeks of paternity leave on top of Spanish statutory entitlements.
- • Stock options (ESOP) so you share directly in Rossum’s long-term growth and success.
- • Generous personal-development budget for courses, certifications, conferences, and language classes of your choice.
- • High-end tech package: latest MacBook Pro, 4K external monitor, mechanical keyboard, and any accessories you need to do your best work.
Skills & Technologies
Python
Git
Onsite
About Rossum Ltd.
Rossum Ltd. is a London-based technology company founded in 2017 that provides an AI document processing platform. Its cloud-native solution automatically extracts structured data from invoices, purchase orders, and other business documents using deep learning and cognitive OCR. The platform replaces manual data entry for enterprises, integrates with ERP and RPA systems, and offers validation workflows and analytics. Customers include shared services centers, accounting firms, and Fortune 500 companies across Europe and North America seeking to reduce processing costs and errors.
