Job Overview
Location
Philippines - Manila
Job Type
Full-time
Category
Software Engineering
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Serve as a trusted technical advisor to key clients, resolving complex issues and ensuring successful implementation and ongoing use of NICE products and services.
- • Build and maintain strategic, long-term relationships with clients by fostering trust, understanding their business goals, and aligning NICE solutions to their needs.
- • Deliver exceptional technical support and customer service by collaborating across internal teams including engineering, product, and support to resolve client challenges efficiently.
- • Leverage deep expertise in NICE technologies to troubleshoot, optimize, and enhance client configurations, ensuring maximum system performance and value realization.
- • Proactively identify opportunities for clients to expand their usage of NICE products and services, driving adoption and increasing customer lifetime value.
- • Develop and deliver compelling presentations that showcase client success stories, best practices, and product capabilities to reinforce client confidence and loyalty.
- • Conduct training sessions and knowledge-sharing workshops to empower clients to fully utilize NICE solutions and maximize their investment.
- • Act as the primary liaison between clients and internal teams, translating client feedback into actionable product and service improvement recommendations.
- • Contribute to continuous improvement of NICE offerings by documenting recurring technical issues, identifying systemic gaps, and proposing scalable solutions.
- • Maintain a client-centric mindset by regularly assessing client satisfaction, anticipating potential challenges, and implementing preventive measures.
- • Manage multiple client accounts simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines and service level agreements.
- • Stay current with evolving NICE product features, industry trends, and technological advancements to provide informed guidance to clients.
- • Represent NICE professionally in client interactions, ensuring consistent communication, transparency, and responsiveness at all times.
- • Support the growth of NICE’s market leadership by serving as a referenceable client advocate and contributing to case studies or testimonials when appropriate.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
- • 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
- • Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
- • Excellent customer service and communication skills, with fluency in both written and verbal communication.
- • Ability to multitask effectively and thrive in a fast-paced environment.
- • Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.
🏖️ Benefits
- • NiCE-FLEX hybrid work model: 2 days per week in the office, 3 days remote.
- • Opportunity to work for a global market leader with over 25,000 clients, including 85 of the Fortune 100.
- • Access to endless internal career growth opportunities across roles, disciplines, and locations.
- • Collaborative, innovative, and fast-paced work environment with top-tier global teams.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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