Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary technical liaison between Metriport’s production customers and internal product/engineering teams, ensuring seamless integration and continuous value delivery from the platform.
- • Own and monitor the north star metric for customer health across all production accounts, proactively identifying signs of underutilization, risk, or growth potential.
- • Drive value-led growth by uncovering untapped product features and usage patterns that align with customer business goals, translating technical capabilities into measurable ROI.
- • Conduct regular technical check-ins with customer teams (engineering, clinical, operations) to understand evolving needs, troubleshoot integration issues, and recommend optimal configurations.
- • Build and implement standardized, scalable customer success processes including automated monitoring systems, usage alerts, and cadenced engagement touchpoints tailored to customer segments.
- • Collaborate cross-functionally with engineering, design, sales, and leadership to communicate customer feedback, prioritize product enhancements, and align on solution roadmaps.
- • Translate complex API documentation and technical workflows (e.g., FHIR, HL7) into clear guidance for non-technical stakeholders while also articulating customer requirements to engineers.
- • Identify and facilitate expansion opportunities by demonstrating how additional Metriport capabilities can solve emerging customer challenges, without relying on sales-driven upsells.
- • Maintain deep familiarity with Metriport’s platform architecture, data flows, and integration methods to provide authoritative, real-time support during critical customer interactions.
- • Proactively monitor customer usage data to anticipate scaling needs and recommend preemptive adjustments to infrastructure or configuration to prevent disruptions.
- • Champion a culture of ownership and urgency—solve problems with minimal bureaucracy, operate with high autonomy, and deliver outcomes in fast-paced, ambiguous environments.
- • Work from Metriport’s San Francisco office six days a week, with flexibility to craft personal schedules based on output and accountability rather than hours logged.
- • Contribute to the evolution of Metriport’s customer success function by designing new workflows, documentation, and operational systems in close partnership with the Chief of Staff and Founding Engineer.
- • Deliver structured, data-informed written narratives to justify technical recommendations, risk assessments, and expansion strategies to both internal teams and external customers.
- • Ensure all customer interactions reflect Metriport’s ethos: low ego, high ownership, and relentless focus on solving problems efficiently, often asking “Why can’t this be done in 3 days?” instead of settling for longer timelines.
🎯 Requirements
- • 3+ years in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer) with exposure to Technical Sales
- • Technical fluency in reading API documentation and translating technical concepts for both technical and non-technical audiences
- • Proven ability as an expert relationship manager who drives customer success through technical expertise and product knowledge
- • Strong problem-solving skills with the ability to navigate complex constraints, assess risks, and present data-informed arguments in writing
- • Experience collaborating constructively with engineering, design, sales, and leadership teams
- • Ability to thrive in fast-paced, ambiguous environments with no playbook, driving projects to completion independently
- • Based in San Francisco or willing to relocate
🏖️ Benefits
- • Competitive equity + compensation package
- • Full family Platinum health, dental, and vision insurance
- • 401(k) retirement plan with company matching
- • Flexible work from home or in-office options
- • Complimentary healthy lunches when in-office, plus breakfast and dinners as needed
- • Quarterly company off-sites with the team
- • MacBook provided by the company
- • Unlimited PTO with trust-based time-off policy
Skills & Technologies
REST
Onsite
About Metriport Inc.
Metriport is a company that provides a comprehensive platform for managing and analyzing data related to sustainable building operations. Their solution aims to simplify the complex process of tracking energy consumption, water usage, and waste generation in commercial real estate. By offering tools for data collection, visualization, and reporting, Metriport empowers building owners and operators to identify inefficiencies, reduce environmental impact, and optimize operational costs. The platform integrates with various building systems and sensors, enabling real-time monitoring and actionable insights. Metriport focuses on driving sustainability initiatives and enhancing the performance of the built environment through data-driven strategies.
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