Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary technical point of contact for customer accounts, ensuring successful deployment, operationalization, and long-term satisfaction with Origin’s AI observability platform.
- • Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners to showcase platform capabilities and drive adoption.
- • Translate customer requirements into scalable implementation plans, coordinating cross-functionally with sales, engineering, and product teams to deliver tailored solutions.
- • Troubleshoot and resolve complex technical issues related to endpoint AI observability, leveraging internal engineering and security teams to expedite resolutions.
- • Configure, install, and customize Origin’s platform to meet specific customer environments and security requirements across enterprise systems.
- • Develop and maintain comprehensive technical documentation to support customer implementations, onboarding processes, and best practices for platform usage.
- • Act as a customer advocate by collecting, synthesizing, and escalating product feedback, enhancement requests, and pain points to product and engineering teams.
- • Build trusted advisor relationships with technical and executive stakeholders to ensure ongoing alignment with customer goals and platform value realization.
- • Collaborate with sales teams to support post-sale customer success, identifying expansion opportunities through deep technical engagement and usage analysis.
- • Ensure end-to-end traceability of agent actions is demonstrated and validated for customers, reinforcing the platform’s core value proposition of accountability and safety in AI adoption.
- • Monitor customer health and adoption metrics to proactively identify risks, drive engagement, and prevent churn through strategic technical guidance.
- • Stay current on endpoint security, AI agent behaviors, and enterprise IT systems to provide informed, context-rich advice to customers in evolving threat landscapes.
- • Represent Origin by Prelude as a technical expert in customer-facing interactions, maintaining high standards of professionalism, precision, and mission alignment.
🎯 Requirements
- • 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
- • Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
- • Proven ability to explain complex security concepts to both technical and executive-level audiences.
- • Strong communication skills and customer-first mindset.
- • Self-starter who thrives in fast-paced, startup environments with minimal oversight.
🏖️ Benefits
- • Generous healthcare coverage.
- • Flexible PTO policy.
- • Home-office support.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Prelude Security Inc.
Prelude Security Inc. provides a cloud-native application security testing (AST) platform designed to integrate seamlessly into modern development workflows. Their solution enables security teams to proactively identify and remediate vulnerabilities in cloud applications, including containerized environments and microservices. Prelude's platform focuses on providing actionable insights and reducing the friction typically associated with security testing in fast-paced Agile and DevOps environments. By automating security checks early in the development lifecycle, they empower developers to build more secure applications without compromising speed or efficiency. Their goal is to make application security an intrinsic part of the development process, rather than an afterthought.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
OpenAI, Inc.
3 months ago
Kernel Medical Devices, Inc.
3 months ago
PactFi Inc.
3 months ago
Attio Ltd
3 months ago