Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
📋 Description
- • The Technical Account Manager at Flock Safety serves as a hybrid technical enablement and support role, acting as the go-to technical resource for agency admins, analysts, and training leads to accelerate time-to-value and strengthen long-term adoption of Flock’s safety technology platform.
- • Day to day, the role involves triaging customer inquiries, delivering virtual and on-site trainings for products like Safe City and Drones as First Responder, owning ‘Train the Trainer’ programs, supporting Customer Success Managers with product expertise, and collaborating with Product, Engineering, and Support teams to resolve technical issues and improve user experience.
- • Flock Safety is a high-performance, low-ego company with nearly $700M in venture funding and a $7.5B valuation, trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, dedicated to proactive crime prevention through its integrated hardware and software safety network.
- • In this role, you will deepen your expertise in public safety technology, lead training initiatives that scale across agencies, influence product development through frontline feedback, and grow as a trusted technical advisor bridging customer needs and internal teams.
🎯 Requirements
- • Experience delivering technical training and enablement programs, including virtual and on-site sessions for diverse audiences such as law enforcement, analysts, and administrators.
- • Proven ability to triage and resolve technical issues, with experience working alongside Support, Engineering, or Product teams to escalate and solve customer problems.
- • Strong collaboration skills to act as a liaison between Customer Success, Product, Engineering, and Support, including participating in cross-functional feedback loops and feature rollouts.
- • Preferred: FAA Part 107 drone operations certification and experience with large-scale IT systems in government or public safety environments.
- • Must be located in MST or PST timezone and willing to travel up to 70-80% of the time.
🏖️ Benefits
- • Fully paid health benefits including medical, dental, vision, and HSA match.
- • 12 weeks of 100% paid parental leave, with an additional 6-8 weeks for birthing parents’ recovery.
- • $150 monthly WFH stipend, $300 annual productivity stipend, and one-time $750 home office setup allowance.
- • Access to fertility and family benefits via Maven, including up to $50,000 lifetime coverage for adoption, surrogacy, or fertility treatments.
- • Mental health support through Spring Health, caregiver support via Cariloop, and 1:1 equity tax advising through Carta.
Skills & Technologies
About Flock Safety Inc.
Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.
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