Job Overview
Location
Essen, Indiana, USA
Job Type
Full-time
Category
Software Engineering
Date Posted
February 25, 2026
Full Job Description
đź“‹ Description
- • As a Technical Account Manager at Rossum Ltd., you will be the cornerstone of our enterprise customer's technical journey, ensuring their profound success and fostering enduring satisfaction with our AI-first document processing platform. This pivotal role places you at the forefront of technical partnership for our most significant accounts, where you will architect, design, and meticulously implement sophisticated document workflows. Your primary objective will be to empower these enterprise clients to achieve accelerated scaling and dramatically reduce manual operational efforts through the strategic application of Rossum's capabilities.
- • We are actively seeking an individual who possesses an innate drive for dissecting and resolving intricate technical challenges. The ideal candidate will excel at translating complex business requirements into elegant, effective technical solutions and will derive satisfaction from cultivating robust, long-term relationships with clients. If you are passionate about delivering scalable technical support, optimizing AI-driven customer journeys, and making a tangible impact on business operations, you will find Rossum an exceptionally rewarding environment.
- • Your core responsibilities will encompass acting as the primary technical point of contact for a dedicated portfolio of enterprise customers. This involves proactively engaging with clients to understand their unique operational landscapes and strategic objectives. You will be instrumental in designing and implementing bespoke document workflows, leveraging Rossum’s powerful configuration tools and extensible architecture. This hands-on approach will require a deep understanding of how to tailor the platform to meet specific client needs, ensuring maximum efficiency and automation.
- • A significant aspect of your role will be advising customers on the optimal utilization of Rossum's APIs. You will guide them through best practices for seamless integration with their existing internal systems, such as ERPs, CRMs, and other business-critical applications. This requires a strong grasp of integration methodologies and the ability to articulate technical concepts clearly to diverse audiences, from IT professionals to business stakeholders.
- • You will be the first line of defense in troubleshooting and resolving technical issues that may arise. This involves a methodical approach to problem-solving, deep investigation into the root causes, and effective communication throughout the resolution process. Crucially, you will serve as a strong advocate for your customers' needs within Rossum, ensuring their concerns are heard and addressed promptly by our internal teams.
- • Collaboration is key. You will work closely with various cross-functional teams, including Sales, Customer Success, Product, and Engineering, to ensure the smooth and successful delivery of complex solutions. This requires excellent coordination skills and the ability to manage multiple stakeholders and priorities effectively.
- • To ensure widespread adoption and sustained success, you will be responsible for delivering comprehensive training sessions to customer teams. Furthermore, you will create clear, concise, and user-friendly documentation, including guides, tutorials, and best practice documents, tailored to different user levels within the client organizations.
- • Proactive account management is paramount. You will continuously monitor the health and performance of your assigned accounts, diligently tracking key performance indicators (KPIs) such as automation rates, document processing speed, and data accuracy. By identifying potential issues before they escalate, you will proactively address them, ensuring optimal performance and client satisfaction.
- • You will play a vital role in the continuous improvement of the Rossum platform by acting as a conduit for product feedback. You will systematically gather insights from your customer interactions and relay valuable suggestions and observations to our Product and Engineering teams, directly influencing the future direction of our technology.
- • Success in this role is defined by tangible outcomes. Within the first three months, you will complete rigorous Rossum platform and API training, establish strong working relationships with key customer stakeholders, and identify and propose at least two to three workflow “quick wins” that demonstrate immediate value. By the six-month mark, you will have implemented regular customer synchronization cadences, defined core KPIs for each account, demonstrably reduced technical escalations, improved delivery consistency, and delivered essential runbooks for critical workflows. Within twelve months, you will have successfully rolled out standardized, scalable solutions across all your assigned accounts, achieved measurable improvements in customer satisfaction scores (such as NPS and CSAT), and presented a strategic plan for expanding Rossum's adoption and value within your client organizations.
🎯 Requirements
- • Minimum of 5 years of experience in customer-facing technical roles, with a strong preference for experience within the B2B SaaS industry.
- • Proven track record of successfully solving complex technical challenges and driving customer success initiatives.
- • Demonstrated experience in Business Process Mapping and Technical Requirements Gathering.
- • Hands-on proficiency with APIs, JSON, web applications, and various system integration techniques.
- • Exceptional communication, presentation, and enterprise stakeholder management skills, with the ability to engage effectively at all levels of an organization.
- • Adaptability, a rapid learning aptitude, and a highly collaborative working style.
- • Bonus points for experience with Git, SQL, Python, or working within a fast-paced scale-up environment.
🏖️ Benefits
- • Generous vacation allowance of 5 weeks per year.
- • 5 dedicated sick days to support your well-being.
- • Extended paternity leave of an additional 2 weeks.
- • Stock options (ESOP), offering a stake in Rossum’s long-term growth and success.
- • A dedicated budget for personal development, continuous education, and language courses to foster your professional growth.
- • Provision of high-end technology, including a MacBook, external monitor, and keyboard of your choice.
- • Opportunities for team offsites, regular meetups, and participation in a friendly, ambitious team culture.
- • Comprehensive statutory benefits as mandated by Romanian law.
Skills & Technologies
Python
Git
Onsite
About Rossum Ltd.
Rossum Ltd. is a London-based technology company founded in 2017 that provides an AI document processing platform. Its cloud-native solution automatically extracts structured data from invoices, purchase orders, and other business documents using deep learning and cognitive OCR. The platform replaces manual data entry for enterprises, integrates with ERP and RPA systems, and offers validation workflows and analytics. Customers include shared services centers, accounting firms, and Fortune 500 companies across Europe and North America seeking to reduce processing costs and errors.
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