Job Overview
Location
Pakistan - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Senior Technical Account Manager at Motive, you will serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts, building proactive partnerships and ensuring premium customer experiences through white-glove service and strategic technical leadership.
- • Day to day, you will own end-to-end resolution of escalated cases, monitor account health, create SQL-based queries to identify technical issues, collaborate with Product and Engineering on hardware and data fixes, participate in on-call rotations, and provide tailored training and feature consultations to customers.
- • Motive empowers physical operations with AI-driven tools for safety, productivity, and profitability, serving nearly 100,000 customers across industries like transportation, construction, energy, and manufacturing, and is recognized as a Forbes Cloud 100 company and Best Place to Work.
- • In this role, you will deepen your expertise in technical problem solving, root cause analysis, API troubleshooting, and cross-functional collaboration, while influencing product improvements and gaining strategic insight into enterprise fleet management systems.
🎯 Requirements
- • 1 to 2 years of experience in Technical Support with permanent employment status
- • Full professional fluency in spoken and written English
- • Advanced analytical skills to trace complex issues across hardware, APIs, and databases using tools like SQL and log parsing
- • Experience managing hardware fault analysis, firmware upgrades, and change management practices
- • Background in Computer Science or Engineering preferred, or equivalent practical experience
- • Willingness to participate in on-call rotation and work outside standard hours
🏖️ Benefits
- • Opportunity to work with a Forbes Cloud 100 company and Inc Magazine Best Place to Work
- • Chance to impact safety and efficiency across trillion-dollar industries like transportation and logistics
- • Exposure to cutting-edge AI and computer vision technology in fleet management
- • Professional growth through strategic engagement with Product, Engineering, and enterprise customers
- • Involvement in beta programs and release readiness activities for upcoming product features
- • Work in a diverse, inclusive workplace that values different backgrounds and perspectives
Skills & Technologies
About Motiv Inc.
Motiv Inc. provides fleet management software and hardware to commercial vehicle operators. The platform combines GPS tracking, electronic logging, dash cameras, vehicle diagnostics, and fuel card integration in one interface. Customers use the service to monitor driver behavior, optimize routes, reduce fuel spend, maintain compliance with DOT regulations, and improve safety. Founded in 2015, the company serves regional and national fleets across logistics, construction, field services, and passenger transportation sectors.
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