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Technical Account Manager

Kombo

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Kombo is seeking a dynamic and technically adept Technical Account Manager (TAM) to join our rapidly growing team in New York City. As a key player in our customer-facing operations, you will be instrumental in ensuring the success and expansion of our strategic accounts. This role is perfect for a proactive individual who thrives in a fast-paced startup environment and possesses a strong understanding of B2B SaaS, particularly within the HR technology landscape. You will own the customer lifecycle from initial onboarding and implementation through ongoing success, adoption, and growth, acting as the primary point of contact for our most valuable clients.
• Your core responsibility will be to guide new customers through a seamless onboarding and implementation process, ensuring they successfully go live with Kombo's unified API. This involves a deep understanding of their unique use cases across various HR, Talent Acquisition (TA), payroll, and Learning Management System (LMS) tools. You will be the bridge between our customers and our internal technical teams, coordinating closely with Solutions Engineers and other engineering resources to facilitate smooth integrations and ensure timely go-live dates.
• A significant part of your role will involve conducting regular, structured Quarterly Business Reviews (QBRs) with your portfolio of accounts. These QBRs will be focused on demonstrating the value Kombo delivers, tracking adoption metrics, and aligning on future roadmaps. Your ability to articulate technical concepts and business value will be crucial in these interactions. You will also proactively identify opportunities for expansion within existing accounts, uncovering new use cases, potential product enhancements, or integration possibilities that can further benefit our customers.
• Collaboration is key in this role. You will partner closely with the Sales team on commercial discussions, proposals, and the development of expansion strategies. Building and managing a robust expansion pipeline across your assigned accounts will be a critical performance indicator. Furthermore, you will be responsible for the day-to-day relationship management of strategic accounts, ensuring their ongoing satisfaction and proactively addressing any challenges.
• Handling renewals, managing expansion opportunities, and resolving commercial escalations will be integral to your responsibilities. Your insights and feedback will be invaluable to our Product team; you will provide structured feedback on product gaps, emerging customer needs, and potential opportunities, helping to shape our product roadmap based on real-world usage patterns and market demands.
• Beyond individual account management, you will contribute significantly to the growth and refinement of Kombo's Customer Success function and our New York City office. This includes actively participating in defining and refining Customer Success playbooks, optimizing onboarding flows, and contributing to a culture of excellence and innovation. You will be a foundational member of our expanding CS team, helping to shape best practices and processes.
• The ideal candidate will possess a strong technical aptitude, comfortable navigating API documentation, understanding endpoints, and engaging in high-level debugging discussions. Experience with complex, multi-stakeholder account management, particularly within enterprise or upper mid-market segments, is highly desirable. A genuine curiosity about data and a passion for driving measurable, value-driven customer outcomes will set you apart. You should be excited by the prospect of occasional travel for in-person customer meetings and possess a strong interest, if not direct experience, in HR Tech and TA Tech.
• This is an opportunity to make a tangible impact at a high-growth, venture-backed startup. You will be empowered to take ownership, drive initiatives, and contribute to the strategic direction of both our customer success efforts and the company as a whole. If you are a self-starter, a problem-solver, and passionate about building strong customer relationships in the tech space, we encourage you to apply.

🎯 Requirements

• 3-5 years of experience in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role.
• Proven experience managing and growing a portfolio of accounts, driving Net Revenue Retention (NRR) and expansion.
• Demonstrated experience with API products, integrations, or other deeply technical platforms, including comfort with technical documentation and high-level debugging.
• Excellent written and verbal communication skills, with the ability to effectively engage both technical and non-technical stakeholders.
• Ability to work autonomously, structure your own work, and thrive in a fast-paced, ambiguous startup environment.
• Eagerness to work in-office in our New York City location 4 days per week.

🏖️ Benefits

• Competitive salary range of $180K - $200K.
• Opportunity to be an early hire in a rapidly growing, venture-backed startup (raised $30M from top investors).
• Significant impact on shaping the Customer Success function and the company's future.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Potential for stock options as the company scales.

Skills & Technologies

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Kombo

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About Kombo

Kombo is a digital platform that simplifies and streamlines the process of booking and managing appointments for various services. It connects users with a wide range of professionals, including hairdressers, beauty salons, therapists, and more, allowing them to easily discover, compare, and book services online. The platform offers features such as real-time availability, secure online payments, and appointment reminders, aiming to provide a seamless and convenient experience for both customers and service providers. Kombo focuses on enhancing customer engagement and operational efficiency for businesses within the service industry through its user-friendly interface and comprehensive booking system.

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