Job Overview
Location
Philippines - Manila
Job Type
Full-time
Category
Customer Success
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Technical Account Manager at NICE Ltd., you will serve as a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services while driving growth and long-term partnerships.
- • Day to day, you will build strong client relationships, troubleshoot technical issues using deep product knowledge, collaborate across internal teams to deliver exceptional service, train clients on maximizing product value, and identify opportunities to enhance solutions based on client feedback.
- • NICE Ltd. is a global leader in AI-powered customer experience, financial crime prevention, and public safety solutions, serving 25,000+ businesses including 85 Fortune 100 companies, with over 8,500 employees across 30+ countries and a culture of innovation and excellence.
- • In this role, you will develop expertise in enterprise account management, technical problem-solving, and client success strategy, while gaining exposure to cutting-edge software and contributing to product improvements through client insights.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
- • 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
- • Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
- • Excellent customer service and communication skills, with fluency in both written and verbal communication.
- • Ability to multitask effectively and thrive in a fast-paced environment.
- • Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.
🏖️ Benefits
- • Hybrid work flexibility via NICE-FLEX model: 2 days in office, 3 days remote per week.
- • Opportunity to work with a global market leader serving 85 Fortune 100 companies and managing over 120 million customer interactions daily.
- • Access to endless internal career opportunities across multiple roles, disciplines, and locations within a growing, innovative organization.
- • Collaborative, fast-paced, and creative work environment with teams composed of top performers.
- • Recognition as part of an innovation powerhouse in AI, cloud, and digital technologies.
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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