Technical Account Manager - DACH

Camunda Services GmbH

Job Overview

Location

Austria

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, guiding them through all stages of Camunda platform adoption from onboarding to ongoing operations.
• Develop and execute tailored technical adoption plans designed to maximize business outcomes and ensure long-term customer success.
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders across diverse organizational roles.
• Proactively conduct platform and solution health checks to identify and remove execution risks, ensuring smooth and scalable deployment of Camunda’s orchestration platform.
• Facilitate escalation management and advocate for customer needs internally by collaborating closely with cross-functional teams including Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales.
• Regularly travel on-site to customer locations for key milestone interactions, with up to 50% time spent in the field during busy periods to deepen partnerships and accelerate strategic initiatives.
• Work with public sector accounts that require security clearance, while also managing a portfolio that may include enterprise customers across the UK or Europe.
• Build lasting, collaborative relationships with clients to make complex enterprise automation technology feel approachable and actionable for non-technical teams.
• Drive measurable customer outcomes by aligning technical implementation with business objectives and ensuring sustained value realization post-deployment.
• Act as a bridge between customer needs and Camunda’s product and engineering teams to influence roadmap priorities based on real-world enterprise use cases.
• Maintain deep familiarity with Camunda’s agentic orchestration platform to provide authoritative, context-aware advice on process automation, AI agent coordination, and system integration.
• Support customers in achieving governance, auditability, and human oversight requirements critical for enterprise-grade process automation in regulated industries.
• Contribute to customer retention and expansion by identifying opportunities for increased platform adoption and upselling based on usage patterns and business growth.
• Represent Camunda professionally in client meetings, workshops, and technical reviews, ensuring consistent messaging and alignment with company vision and values.
• Participate in internal knowledge-sharing initiatives to elevate the technical capabilities of the broader Customer Success and Account Management teams.

🎯 Requirements

• Experience serving as a primary technical contact for enterprise customers in a SaaS or enterprise software environment
• Proven ability to lead technical adoption journeys from onboarding through scalable operations
• Strong understanding of enterprise process orchestration, automation, or business process management systems

🏖️ Benefits

• Remote & flexible work with home office budget and co-working space support
• Annual in-person events including Kickoff and team offsites with travel support
• Global health and wellbeing benefits including Modern Health mental health support and Live Well Lifestyle Spending Account (up to €1,000 annually from 2027)
• Retirement and pension plans with company contributions, plus life and disability insurance where applicable
• Annual learning budget of up to $/€/£1,000 for courses, certifications, books, and professional development
• Equity through the Virtual Stock Option Plan (VSOP)

Skills & Technologies

AWS

Azure

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Camunda Services GmbH

Visit Website

About Camunda Services GmbH

Camunda provides open-source workflow and decision automation technology for developers to design, execute and improve business processes. The platform combines standards-based modeling with scalable runtime engines, supporting BPMN, DMN and CMMN. Founded in 2008, it serves organizations needing end-to-end process orchestration across human tasks, microservices and IoT, offering cloud and on-premise deployment options.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.