Technical Account Manager, Enterprise

Orb, Inc.

Job Overview

Location

HQ-San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end onboarding and implementation for enterprise customers, guiding them from kickoff through go-live and into long-term account health
• Lead technical discovery sessions to map customer billing architectures, data models, and integration landscapes before prescribing Orb solutions
• Guide enterprise customers through complex integrations connecting Orb with ERP systems (e.g., NetSuite), CRMs (e.g., Salesforce), internal data warehouses, and event pipelines
• Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling in collaboration with customer engineering teams
• Serve as the primary escalation point for technical issues during implementation and post-go-live, diagnosing root causes and coordinating resolutions with Orb Engineering
• Build and maintain detailed account plans documenting architecture decisions, integration risks, adoption milestones, and renewal context
• Identify and act on expansion signals within accounts, including new product lines, geographies, or incremental usage growth
• Represent enterprise customer needs internally by translating patterns into product feedback and advocating for platform improvements with Engineering and Product teams
• Contribute to internal documentation including reference architectures, integration playbooks, and implementation guides to accelerate future enterprise onboarding
• Partner with Sales teams on strategic renewals and expansions for assigned enterprise accounts
• Act as the primary technical and strategic point of contact for high-stakes enterprise relationships, deeply embedded in customer success
• Diagnose and unblock urgent, complex technical issues with speed and precision, ensuring minimal disruption to customer revenue operations
• Maintain a high bar for accuracy and quality, ensuring no open questions or ambiguities linger in customer implementations
• Communicate precisely and credibly across technical and non-technical stakeholders, including VPs of Finance, Staff Engineers, and billing operations analysts
• Translate business requirements into technical architecture and review ERDs, requirements documents, and integration designs in the same conversation
• Leverage familiarity with billing, usage-based pricing, or fintech infrastructure to enhance integration design and customer outcomes
• Support billing system migrations from legacy infrastructure with minimal revenue disruption

🎯 Requirements

• 10+ years of experience in technical post-sales roles (solutions engineering, implementation consulting, technical account management, or similar) with enterprise-facing work
• Deep hands-on experience building or guiding integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
• Technically proficient with APIs, webhooks, event streaming, and SQL; ability to read and write code to diagnose integration issues
• Proven track record managing complex, multi-stakeholder enterprise relationships across technical and business functions
• Strong systems thinker with ability to map full architectures, understand data flows, and anticipate failure points
• Exceptional written and verbal communication skills calibrated to diverse audiences

🏖️ Benefits

• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend
• Meaningful equity in the form of stock options

Skills & Technologies

Remote

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Orb, Inc.

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About Orb, Inc.

Orb is a comprehensive revenue design platform tailored for the AI era, empowering AI-native and software-first businesses with flexible pricing, real-time usage-based billing, and advanced monetization strategies. It unifies product data, billing logic, and financial reporting, enabling product, finance, and engineering teams to design, simulate, and scale revenue with clarity and confidence. Orb supports diverse pricing models, from tokens and API calls to outcome-based charges, allowing companies to rapidly iterate on monetization without engineering bottlenecks. Trusted by leading platforms for global scalability, Orb handles complex billing requirements, processing over 1.5 million invoices monthly for its users.

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