Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Product Management
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Onboard new Mid-Market CrowdStrike Premium Support customers through end-to-end implementation processes post-sale.
- • Collaborate with sales teams and customers to define and deliver success criteria for the first 90 days of customer engagement.
- • Provide project leadership for new customer implementations, ensuring timely and successful deployments.
- • Identify and document challenges during the onboarding phase, and propose process improvements to enhance efficiency and customer outcomes.
- • Serve as the primary customer advocate by conveying customer feedback to internal CrowdStrike stakeholders, including engineering and product teams.
- • Engage with customers across all organizational levels, from SOC analysts to C-suite executives, to ensure alignment and satisfaction.
- • Research and resolve technical issues in a timely manner, providing actionable recommendations and detailed action plans.
- • Escalate critical customer issues to management when necessary and maintain ownership of resolution pathways across cross-functional teams.
- • Leverage internal technical resources—including development engineers, knowledge bases, and proprietary tools—to deliver optimal solutions to customer challenges.
- • Create and maintain knowledge base content to capture new insights, solutions, and best practices for company-wide reuse.
- • Participate in team technical communications to share expertise, learn about emerging security technologies, and align on customer success strategies.
- • Proactively identify renewal risks and partner with internal teams to implement remediation plans that ensure customer retention and long-term success.
- • Drive support cases to resolution, ensuring timely responses and adherence to service level expectations.
- • Utilize AI technologies to enhance decision-making, streamline workflows, improve operational efficiency, and deliver measurable business outcomes.
- • Demonstrate a relentless commitment to customer success through proactive engagement, technical credibility, and responsive support.
🎯 Requirements
- • Bachelor’s Degree or equivalent experience
- • Professional fluency with the English language
- • Experience working with Windows Server Operating Systems
- • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
- • Excellent customer service skills and ability to establish technical credibility with customers
- • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows, and drive business outcomes
🏖️ Benefits
- • Market leader in compensation and equity awards
- • Comprehensive physical and mental wellness programs
- • Competitive vacation and holidays for recharge
- • Paid parental and adoption leaves
- • Professional development opportunities for all employees regardless of level or role
- • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CrowdStrike Holdings, Inc.
CrowdStrike Holdings, Inc. provides cloud-delivered cybersecurity through the Falcon platform, combining next-generation antivirus, endpoint detection and response, threat hunting, and IT hygiene. Its AI-driven analytics correlate trillions of events weekly to identify malware-free intrusions, nation-state actors, and insider threats across endpoints, workloads, and identities. The company sells subscriptions, professional services, and threat intelligence to enterprises worldwide.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Tide Platform Limited
4 months ago
ServiceTitan, Inc.
20 days ago
Washington University in St. Louis
1 month ago
CareSource Management Group Company
4 months ago